Alvarado Roofing & Construction

I called Alvarado Roofing because they replaced my neighbor's roof and it looked very nice. I was having my lower roof replaced by a different company, and that company made some unexpected changes to my roof configuration. I wanted an independent source to confirm these changes were OK per building code. They called me back within a few hours and answered all my dumb questions, in a friendly and professional manner, and gave me advice on a few things to check. It was an amazing experience, and I'd call them again in a heartbeat to replace my upper roof.

Great company, highly recommend! David came out and was clearly very knowledgeable about roofs, professional, and nice. They were able to move our job up due to a cancellation which we so appreciated as we were incurring water damage inside the house as a result of a bad roof. His office staff was very responsive and accommodating. After our roof was replaced it was evident how good of a job they did. It comes with a great labor and material warranty that many other companies don't provide. If you're in need of a new roof, this is the company to do it!

I had an older roof redone last week and I am very happy with Alvarado. I had an old and cracked bitumen roof and got quotes from a couple of companies to replace it. They came in significantly lower than my other quote at Territorial Roofing. David came to do the quote and was very responsive with the multiple questions I had. The crew came early in the morning and applied the tar and gravel in one day (I didn't have to have anything removed). So far it has held up to the one rainstorm we have had this year. I will definitely recommend them to others.

I had wind damage to my pitched and flat area roof the insurance company was in my view not playing nicely and would not cover all my repairs which put me in a huge financial bind. I only look for estimates from local companies that have been in business a long time so they can support the warranty if needed. I went with shingles and TPO. David did an excellent job visiting with the insurance company on my behalf and continued to AFTER the job was done and paid for to get me my fair settlement. Alvarado was my 2nd opinion.

They did cost slightly more but you do get what you pay for! Communication was timely, accurate and also in written form on what was agreed and expected to be done. They delivered as written and discussed. This is the 3rd time I have used them.

Billy, Chelsea and Cody were great! Had my new roof installed and I think my yard was cleaner when they left! From the estimate to the job being completed it was one of the best experiences I've had. All my questions were answered and if anything came up it was communicated with me immediately. If you're considering a new roof or repairing the one you've got Alvarado is where it's at!

Working with Alvarado Roofing has been the contractor experience a home owner dreams about and hopes for. All the employees were very professional, showed up and did what they said they would do. Cody, the foreman was very patient with my numerous questions. And since this job was performed during COVID times, the employees were mindful of infection control procedures. Chris, the estimator and initial contact was very helpful and very responsive to emails or phone calls. All in all, we would highly recommend Alvarado but it is likely that we won't be working with them for a long time since they did an excellent job installing a new roof.

On time and very quick. They redid my whole roof including replacing 4 skylights in one day. They even gave me a military discount. They followed up to see if there were any problems. They have my business for life

Our roof was damaged by a hail storm and we reached out to several roofing contractors around town. Alvarado responded promptly to our request for a bid. Chris sat down with us, explained our options, gave us competitive cost estimates, and helped us negotiate the insurance claim process. Alvarado was head and shoulders above the other roofers we met with.

The communication was patient, honest, and straight-forward. Chelsea helped us schedule a replacement time. Each time we called, she was professional and reassuring. The crew finished the job this week replacing our old tar and gravel roof with a new TPO roof and it looks great. The crew did a terrific job of installing the roof including cleaning up the job site every afternoon as they left. We could not be happier with the entire process. Alvarado is the best!

We recently had our roof redone by Alvarado Roofing and we couldn't have asked for a better experience from the very beginning to the very end of the process. From the beginning Chris was a dream to work with. He was extremely patient answering all of my many questions promptly and honestly. Scheduling was also very simple working with Chelsea. She was also very responsive and flexible each time I contacted her.

The best part of the project was when the crew showed up every day promptly when they stated they would be there and worked diligently in the heat every single day until the job was complete. They would let us know when they arrived each day and they would let us know when they were leaving after cleaning up every little thing. You could never tell that they had been there each day and that was wonderful. The best part of the entire project was the beautiful roof that we now have. Definitely happy that we did our research and made the choice to go with Alvarado Roofing!

Alvarado Roofing did a full roof on my home and casita. The experience was professional and high quality from beginning to end. The Administrative team was friendly and prompt. The estimator came out with in a day and found that I had hail damage and need a roof replacement. Estimate was clear and easy to read. I was even offered help to navigate the insurance process!

The crew that worked on my house arrived promptly and was very professional. It was a big job as they had to remove layers, they worked diligently and finished the job on time. My yard was left clean, you could not tell they had been here at all! Invoicing and payment were easy and to thank me for my business Alvarado gave me a Starbucks card and an umbrella. This is a serve-oriented company and I highly recommend them. My roof looks great!

I contacted Billy at Alvarado roofing for recommendations for a new roof. Within hours after contacting the office we were on the schedule, and within a few days we had everything we needed. I let him know we were having some slight leakage from one skylight. Billy said "no problem", got some silicone from his truck and did a temporary fix on the problem so we were good for the winter until the roof work could be done this summer.

This happened before we hired Alvarado Roofing to do the job! This small act of kindness, his cheerful demeanor, and professionalism are the reasons we hired Alvarado Roofing. Billy took the time to explain to me, a new homeowner the details, he coordinated with our insurance company, and was there for us every step of the way from the initial meeting to the roof completion. Chelsea in the office is prompt with email and telephone replies, they were patient with the final payment from our insurance company, and the roof and new skylights look fantastic.

We started with one figure for the cost to replace, Alvarado roofing delivered ahead of schedule and not a dime over projected cost. We did our homework to find the best in Albuquerque, Alvarado Roofing did not disappoint.

We contacted Alvarado about a partial roof replacement, they provided a reasonably-priced and detailed quote. Initial estimate for their availability was almost 6 months out. They contacted us a couple of weeks later and said they could perform the work within a month. We indicated to them via phone that we would be able to pay approximately half the repair cost up front, but that it would take several months for us to pay the balance.

After that conversation, they called a few days later to say that they were available to perform the roof replacement in one week. We were pleased, and indicated once again that we had money on hand to cover half the cost, with the remainder to be paid in full in about 5 months. David at Alvarado told me (and I quote), "We'll work with you on that." I signed the estimate and they performed the work, which required an inspection from the city.

The city inspector came and went, and I heard no indication that the work performed was not up to code. I emailed David to thank him and his crew for the work done in an excellent and timely manner, and to remind him of our verbal agreement for half now, half by 8/31/19. I received an email the next day in response saying that we had only 84 days to pay the balance in full, or incur a "late fee" in excess of $1000 (on an invoice totaling under $6000) and a lien on my home "to protect their interests". David breached his verbal contract to "work with us" on the balance of the invoice to threaten us with additional fees and legal action, fully aware of the conditions we had discussed with him for repayment before work began.

The invoice for the work contained only information about interest accrual on any outstanding balance, and aside from the emails sent by David we have neither seen nor signed any document that outlines the terms David insisted upon after the work was done. This behavior is utterly unprofessional, and I will never make the mistake of hiring a contractor through a verbal agreement again.

Alvarado Roofing came out yesterday and replaced my hail damaged roof. I have never had a roof replaced before and they have been exceptionally professional and made the process easy and as painless as replacing a roof can be. The crew that came out to my house yesterday was amazing. It was truly a sight to behold. They showed up promptly at 6:30 am and got right to work.

It was an amazing system. They had it all done by about 3:30 pm, and I think they even left my house cleaner than it was when they showed up. As this is my first re-roof, I did not have many expectations. However, they have exceeded them all, and set the bar even higher for what services a company should provide. I will recommend them to anyone looking to re-roof their home. Please pass on my gratitude to all your employees; they were amazing.

We recently had our roof redone by Alvarado Roofing and we couldn’t have asked for a better experience from the very beginning to the very end of the process. From the beginning Chris was a dream to work with. He was extremely patient answering all of my many questions promptly and honestly. Scheduling was also very simple working with Chelsea.

She was also very responsive and flexible each time I contacted her. The best part of the project was when the crew showed up every day promptly when they stated they would be there and worked diligently in the heat every single day until the job was complete. They would let us know when they arrived each day and they would let us know when they were leaving after cleaning up every little thing.

You could never tell that they had been there each day and that was wonderful. The best part of the entire project was the beautiful roof that we now have. Definitely happy that we did our research and made the choice to go with Alvarado Roofing!

What you see in the picture is the way they show up at your house. On time and very professional. They started early in the morning and finished on time. We haven't had monsoon yet, but so far so good.

Alvarado Roofing did a full roof on my home and casita. The experience was professional and high quality from beginning to end. The Administrative team was friendly and prompt. The estimator came out with in a day and found that I had hail damage and need a roof replacement. Estimate was clear and easy to read. I was even offered help to navigate the insurance process!

The crew that worked on my house arrived promptly and was very professional. It was a big job as they had to remove layers, they worked diligently and finished the job on time. My yard was left clean, you could not tell they had been here at all! Invoicing and payment were easy and to thank me for my business Alvarado gave me a Starbucks card and an umbrella. This is a serve-oriented company and I highly recommend them. My roof looks great!

Chris, Chelsea, and Jonny at Alvarado made our experience very pleasant. We started this process on what seems almost a year ago and had Chris come out to provide a quote. We live in the East Mountains, so our house is a tad unique. We originally wanted a metal roof, but Chris found that it would require us to remove large amounts of our siding (which would be difficult and expensive) and that he was not comfortable with that work.

We got a few other opinions from multiple contractors and were not satisfied with their suggestions of gluing flashing as an alternative or with the costs of removing siding to install the flashing properly. I really respect that Chris was honest and upfront about metal being a problem especially since it is a more expensive material and would have resulted in a higher bill.

We decided we wanted to work with an honest company and so we moved forward with Alvarado and decided on shingle. Chris probably answered 100 questions for us and was patient with every one of them. Alvarado was not the most affordable or most expensive option, but they were by far the most professional and trusting which is worth the extra cost. (You get what you pay for).

The roofers were impressive and worked 2 days straight on a replacement which was not a small task as the pitch of our roof is extremely high. After the work was done we noticed some slight damage to our deck, siding, and window screens. This was not a shock to us since construction is messy. I reached out to Chris about the clean-up and he assured me everything would be addressed. Johnny came out after the city inspection and took care of every single detail and it took him a long time!

He was so professional and again assured us that we picked the right company to work with. Thank you Johnny! Chelsea was also very helpful. She works in the office and answered a ton of questions for me as well as noted that the roofers could take away the eyesore of our unused satellite. She also issued our warranty quickly and sent our final bill and receipt quickly. Getting a new roof is expensive and a huge investment.

I highly recommend Alvarado because they are honest, responsive, and do good work. We have recommended Alvarado to our friends and family because of the seamless experience. Thank you Alvarado for making such an expensive and scary investment a good experience! -The Vineyards

My business partner and I have just completed the re-roofing (with Alvarado Roofing) and replacement of twelve HVAC units (with HVAC company) on a commercial building in Albuquerque. Because of the size of this endeavor and issues regarding the schedule of the surgical center housed in the building, the planning for the project required several months of co-ordination between tenant, roofing company, and HVAC contractor.

Both the Alvarado Roofing Company and HVAC contractor came highly recommended and each made adjustments for schedule changes a number of times. When finally initiated, the project proceeded smoothly until a crucial point. Mid job, there was a heavy rainstorm which resulted in significant water intrusion into the building, because there were areas where the flashing around the HVAC curbs was left unsealed.

At this point, neither Alvarado Roofing nor the HVAC contractor, would assume responsibility for their failure to properly co-ordinate in this matter. In the end, we got a job of lesser quality and we ended up paying for their mistakes. We caution owners of similar projects to be absolutely certain that there is a mutual agreement on the specifications of the job and that they will take full responsibility for their work.

We hired Alvarado to do a complete reroof on a rental that we own. A few months later we found extensive black mold growing in a little used closet. The cause was an uncaulked canale near the closet, causing water to leak into the walls. Inspection and repair of canales was specified in our contract and we paid for that. Alvarado refused to honor the contract or fix the problem.

They said canales are not part of a reroof. We ended up paying over $3000 to remediate the mold, rebuild the closet and caulk the canale. Alvarado refused to pay anything towards the problem and ignored our calls and letters. We decided not to sue them, knowing that that would cost us more money. The mold remediation specialist said Alvarado is ok if they do the work right but they are terrible when they screw up.

I had my roof replaced a few weeks ago. Everything went smoothly and I was impressed by the customer service I received. I got an estimate within a day of my initial call. I ended up choosing Alvarado after comparing a couple of other estimates. Once I called to accept their bid I was emailed a choice of shingles. I wanted to see them in person, so someone dropped off samples later that day.

Once I had chosen a color, I was able to schedule the re-roofing within a week. It was completed all in one day. The roofers arrived early, about 6:15 and went to work. My dogs weren't thrilled and especially didn't like the singing, but I was happy that the employees were cheerful. They also repaired some rott in the soffit and facia that I was going to repair with my dad, but was priced so reasonably that it made no sense to do it ourselves. An inspector came the next day, and I received the invoice after that.

I was emailed and snail mailed a proof of payment immediately. A couple weeks later, I also received a "thanks for your business" note along with a Starbucks giftcard. I felt like that is a personal touch that many businesses don't bother with these days. Over the last week we have had several downpours and I haven't had any issues with the roof, plus it looks great!

Clean up was good, they laid plastic around the perimeter of the house and took all their trash. They also brought an outhouse so no need to let strangers in to use my restroom. I have found a couple of nails that were missed in the back yard but overall I feel like the cleanup was adequate.

Just an update I have sold the roof that alvarado put on my house. When the new buyer tried to transfer the warranty alvarado refused too unless I remove my yelp reviews. In addition they have employees put up false reviews. I guess a warranty is truly only as good as the person who gives it to you.

Alvarado Roofing has taken advantage of us. After preparing an estimate for repairing 2 hundred square foot sections of our roof, their work team only patched an area of approximately 46 square feet. They patched over an existing repair which was not the source of the leak according to other companies that came to bid. In response to our concerns, John told us that we should flood the roof to see if the patch held which would risk further damage to our ceiling.

After approaching Alvarado Roofing regarding their breach of contract in only repairing less than half of the area planned we were given the option of paying less. Instead of ~ $780 we could pay $700. When we balked at this, we received an email threatening a lien on our house if we did not pay immediately. This is the kind of company that gives contractors a reputation for being unprofessional and untrustworthy.