Bryan Christopher Lanzello

I was getting estimates for a bathroom reno so I called Lanzello remodeling as they are in located in the Hewlett area and scheduled an estimate Nov 2020. I stated I wanted things to be started within the next 6 weeks. On Dec 4th 2020 Bryan came over to look over the job scope and told us we would have something drawn up and to expect an estimate in 2 business days.

After 1 week I called and spoke to the office manager. She stated that Bryan would be getting us the estimate shortly as he was working on several contracts. After several days I called again and thr secretary stated that Bryan would get back to me. We still haven't heard from Lanzello remodeling. Two things were odd. Bryan didn't take any measurements while he was here.

He looked around and said it's a small job and would typically be in and out in a week once started. Bryan just stated yes to all our requests regarding the reno. After being here for about 8 minutes he left stating "we will receive a detailed description email soon". If the job was too small then say so. Don't just have us waiting in limbo. A follow up. Its now January 4th 2021 and we haven't heard from them. Terrible customer service.

Huge respect to Bryan for addressing our concerns. Replaced vinyl siding through an insurance claim. The crew seems to have done a great job and they they were quick as well. I'd rate them highly for the quality.

They did a complete roofing job and gutters. Turned out Great and the price was excellent, Even had a minor gutter issue which was promptly and efficiently attended to. I highly recommend them! They are experts!

Excellent Bryan is great to work with his work is amazing and very professional

Called months ago. got excuses of why estimate was delayed. months later still no estimate since april. not professional. peoples time is money too so don't waste their time

First time customer in Valley Stream and Lanzello did not disappoint. From start to finish Bryan, Gabriel, Alex and crew did a terrific job.always on time, professional, clean and top quality work. Next time we need another house project, Lanzello will be our first call. Gary & Mary R.

I would rate this company as 3 stars (average) for work completed, however, they earn less stars for other factors 1) The way estimates are done is not efficient and results in disagreements. First meeting for siding work done resulted in a number written on a business card. The price was reasonable and upon coming back they will ask for the business card to refresh their memory on what was written I assume.

They then write out illegibly all the work being performed on an actual estimate form. Sadly, here is where the big problem comes in, you are asked to put a down payment at this time even before you can read all that was written. What happens next is this goes back to the office and they literally translate the illegible handwriting and mail you the final estimate with that deposit you put down.

Upon me reading through the legible one, via email back to the office I questioned one item I felt was missing and was told via email that "Bryan remembers that conversation so not a problem". So what I had questioned, was confirmed to be part of the contract signed. Fast forward, when I had asked when this work was getting done I was told it was not in the contract and it was more money. Turns out to do it the right way it was thousands of dollars more. 2) To this day, I have no idea who was in charge as the main contact on-site.

There were many people working on my home and I did relay some things to 'someone' and yet there were a few things that didn't do correctly but let it slide (for example, I wanted the Optimum wire reattached to my house even though it was not in use. They never did, and since it wasn't a big deal since I use FIOS I let it slide). I've used other companies in the past on my home and outside the owner, there was always someone who was the main point of contact who followed up daily with how they were progressing, issues, etc.

The main office responsed via email/phone calls but they always had to get back to you. So lost points for this. 3) They are good at 'basic' siding but if you ask for anything that requires some sense of design, I would recommend not allowing them to do it. We talked through some extras such as a panel that was to add a feature to a part of the house and they were asked to do crown moldings above the window to match the lower windows.

Fast forward, I had to have them remove the panel off the house, they didn't ask any opinion on how to do it, they simply did it and it looked terrible. In the past, I've had contractors show me options and assure I liked it before proceeding. In this case, they removed it as requested and then later when talking about things they made it sound like they were doing me a favor taking down the panel which they put no thought into adding. Essentially, the owner made it sound like they threw in the extra work of removing it for free.

Keep in mind the original price estimated 3-4 days of work to do the job and this did not extend the job. 4) Disagreement on work that via email was confirmed yet once I questioned it was told no, it wasn't. End result was thousands more to do it correctly. replace anything rotted which I certainly would have understood was not part of the original price but assumed at least prep/painting was as 'discussed'.

Exact words from owner were "yes, we can clean those up and slap on some paint" with no mention of it being more money. This goes back to providing estimates in the manner they do. I could go on and on, I used them because they do a lot of work locally and I would rate them as 'average' but they have stars deducted for reasons above. I would not use them again which says a lot as over the years I've used many contractors and would all of my prior ones again (prior ones didn't do siding).

Am surprised no one has commented on this local business so am happy to be the first. We chose LANZELLO for their high rating on BBB.org. Like most other contractors we waited a couple of months to get onto their schedule for our kitchen remodel and living room fix after hurricane sandy. But once Nicole called with the schedule it was all go. These guys are young professionals, very courteous (and good looking too!) and very considerate with their noise level when we were home.

Their work is neat and meticulous. Very good craftsmanship. They cleaned and left everything tidy and covered when they left at the end of the day. We also followed some of their recommendations for improvements and were pleased with the results. We are now trying to get them to do our bathroom remodel.

Never hire these people, do not even get estimates from him. They engage in all sorts of petty/juvenile practices if you don't hire them and a wide range of dirty schemes if you ever do hire them. Rude, unprofessional and outright disgusting, I have no clue how they are still in business.