Hickman Metal Roofing

Professional, very detailed about work being performed. Finished installation in a timely manner. Service: Roof installation

Existing and potential Hickman Metal Roofing customers - a demand letter may be the only way to get Hickman to meet its contractual obligations to you. They are not returning phone calls or voice messages, and are showing no sign that they will meet their commitments without legal pressure. Hickman Metal Roofing installed our metal roof less than 10 years ago, and it is still under warranty.

There is one section of the roof that we've had to have repaired several times. They said damage was caused by a tree branch near the house. However, we had the branch in question removed, and the same section started leaking again. We've been trying to contact them for more than 10 days. We've had 2 no-shows on appointments they set with us to evaluate and address the damage, and they have not answered our voicemails or written messages. Heavy rains are expected soon, so their failure to call us back or keep their appointments may result in much more extensive damage.

We used Hickman roofing thinking that they were a reputable roofing company. We learned quickly that is not necessarily true. They replaced our roof with aluminium roofing and they told us that they stood behind their work. NOT TRUE! We had numerous issues with our roof. We called them and they didn't call back. We eventually talked to the son and he had a very bad attitude and acted belligerent.

They sent someone to evaluate my roof and the rep that they sent was very critical of the poor workmanship their company had performed. They sent a crew to try to fix the problem but unfortunately we are having leaking problems all over the house. We had to pay someone to fix Hickman's roofing poor workmanship. DO NOT WASTE YOU MONEY WITH THIS COMPANY, YOU WILL REGRET IT.

Since I am not able to respond back to Mr. Hickman's response, I had to add to my original review this comment: When we talked to his sales person, he stated that they had extra materials from another job and the materials were already at their warehouse. We did try to back off from the contract after a few days. We had a change of heart and we wanted to replace our roof with a regular roof instead of an aluminum roof, but Mr. Hickman threaten us with taking us to court.

If Mr. Hickman had a good product, the warranty should had lasted for more than 5 years. We did removed the tree limbs. As far as his "phone log" is concerned, I had to call him many times. His son dealt with me and he was unethical. Mr. Hickman can respond with excuses, but that is all they are, excuses.

Back in 2014 this company did a brand new roof for us. There is a 10 yr warranty for it and now it is leaking. I have been calling and leaving messages and they NEVER return them. All I am asking is for them to take a look and fix it. The never closed the permit with the city as well. DO NOT use this company. They will not call you back or fix their mistakes. Horrible service.

The job was clearly bid, contract was precise and contained what would be done, a clear time line was given and communication was top notch. I received text messages from the job foremen, email from the office manager and phone calls all along the way. I feel as if the job was done in an exceptional manner. I know there are complaints in a couple very old reviews but it looks like those were the old exposed fastener system and not the newer standing rib/lock system. Time will tell but I am very happy with the roof so far.

My husband and I purchased a new roof from Hickman Metal Roofing company back in 2006. Roof still looks great. Thier custom support and service are excellent. Over the years have had tree limbs and now a tree hit the roof. They have always responded quickly and professionally to help with the repairs. Hickman is a fabulous company and stands 100% by their product, but more importantly they stand by their customers! Thank you!

That's a load of crap. You haven't made multiple attempts to "get it right". And I don't think you would even know how or you would have done the installation correct the first time! So many issues with this roof.

Beware of using Hickman Metal Roofing and their partner Metal Sales. We are 14 years into a 30 year warranty and have terrible pitting around the screws, corrosion around the ridge caps and fading of the color. We have tried for more than six months to get some kind of repair or prorated replacement (not asking for a new roof) and representatives from both companies continue to pass the buck and point fingers at the other. Don Hickman even stated in an email to us, "Keep in mind I have no legal right to even initiate the warranty claim but choose to help when I can." Well, he has been of NO help. When we replace our roof (well before the 30 years we anticipated when we paid $11,000), we will steer far from this company.

I am so impressed with this company. We live 30 miles away and they did not hesitate to come out and check a concern I had. The crew that came out are so professional, polite and knowledgeable.

This is the third time I've selected Hickman Metal Roofing. We needed to replace an old roof on an historic house that had a mix of asphalt and asbestos shingles. We were helped with color selection, materials choices and a few upgrades. The bid was fairly priced when compared to two other contractors we considered. The best part was the crew showed up on time, stuck with the job until it was completely done, and then left everything thing clean and neat behind them. Hickman handled all of the permiting and the asbestos removal subcontractor. The new roof is beautiful, energy efficient and will be the last one we put on this house. We are completely satisfied.

What a pleasant experience from start to finish. Very professional Ken