Aussie Roofing

Mike called me from a 707-070-0705, that you can't call back. We made an appointment. I asked for their contact number, and Mike gave me +1 (415) 472-2800, that you can't get through when you call. The technician never showed up. I googled the business, called, N/A

Serving Marin County & the Bay Area Since 1983, Full Service Roofing Contractor

Competent company as far as the work goes, but horrible customer service. They don't return calls, provide quotes when they say they will, or respond to follow-up inquiries.

Every time it rains I am reminded of the poor work they did. Everything leaks, someone came out and took pictures of the leaks and then never returned my calls. Went way over their bid, and added work I didn't authorize.thousands of dollars over.

They were great. Did a wonderful job! Highly recommend. Did repairs and then total roof.

We have a double-A-frame Eichler. Less than 10 years ago, Aussie Roofing put modified bitumen over enhanced insulation on the flat part and asphalt shingles on the peak. The first thing that happened was we started getting water entering from around a skylight, I think because they raised the level of the roof and gave it a slight pitch, which made water in windy, wet weather wash into it.

They came out a couple times with no real success until I had a skylight company box in the skylight and raise it. Then I started to have to repaint the fascia. They put flashing without a real drip edge over the roof sheeting, so water would wash up under the flashing and soak into the fascia. Eventually Orlando came out and looked at it when we were out of the country.

If I understood his proposal, he could tar in the flashing for nothing, or else he could redo it the way it should have been done for a couple thousand dollars. I put some flashing tape over it and tarred in the flashing myself. Each time to get them out it is like pulling teeth. I call and talk to madame for a half hour to explain the problem, she says she will have Orlando call me, but he doesn't, so I repeat the the process after another couple of weeks.

We had some ventilator fans installed in our bathrooms which needed to be boxed into the roof and covered with torched-down roofing. I started the process again with them. Although madame said they were very busy, she would have Orlando call me. Must have been about 3 conversations over more than a month with no result. I called another roofer. Now with the rain and weather we have a leak in the pitched-roof section. It may be covered by the guarantee - I don't know. I don't have the patience to deal with them anymore. I called somebody else.

We tried for two summers to get them to inspect our roof as they were specialists in metal roofs. They were always very busy but promised to call us back. Never did. We finally had a good response from Wedge roofing.

We received 4 bids for needing roof work on our home. Orlando came out to meet with us. His bid was the second highest. We went with a bid that was about 1/2 of his bid. I phoned Orlando to tell him that we had selected someone else and he gave me a hard time about "You get what you pay for." Nevertheless, the company we'd selected did a fabulous job.

Several weeks after the job was completed, Orlando phoned again and criticized our selecting another company and again, "You get what you pay for." This was totally unprofessional and uncalled-for. Be very careful whom you select. I have no idea about the quality of his work, but his price was very high and he really lacked professionalism and courtesy. AND, he's not Australian!

When i was getting bids for my foam roof recoating I asked if they would include opening up the drains on the side of the roof. Aussie was the only company that included the cost without changing the price of the bid. They not only opened up the drains but installed new sheet metal and leveled out the area in front of the drain thereby greatly improving the drainage of the roof. Workers were very skilled and professional at my home. Clean up was done every day and at the end of the job. Orlando was very easy to contact during construction. Very happy with the work and I will use them again.

I Have a house with 9 sky Lights and slanting roofs at different levels. I have needed a roof for 25 years and keep getting it patched uo. I finally decided to i deserved a new roof.i had 4 contracters come out to look at my roof. they all seemed like they would do i good job, but when Aussie roofing came out there was a different story.his employee;s have been with him for over 20 yrs plus he had 2 son's who also worked for him, ,,a ll my questions were answered and i was given many options and different ways to go. i had new gutters that were made right on the site, insulation and gutter gaurds.

Roof sky Lights on in 7 days, and i couldn't be happier.the team of workers were great neat and hard working and very pleasant, it was a 5 star experience and a 5 star Roof

Aussie Roofing is the BEST! Orlando always tells it like it is and provides the best service and solution! We highly recommend Orlando and his staff for ANY roofing issues.

This is late in coming. but here goes! They gave me a time and materials estimate and a 'Not To exceed' amount that was at least 50% over their estimate. They sent in twice the number of people they said on the estimate, claimed they spent twice the time and charged me for the 'Not to exceed' amount. I was there the whole time the job was being performed - half of the workers were sitting around joking while the other half worked. Orlando also refused to give me a bill for the materials, skylight was of very cheap quality, maybe costing around a fourth of what they claimed.

The killer was Orlando kept insisting that I got the better end of the deal since they spent so much time on the job but were obligated to stick to the 'Not to exceed' amount! I talked to a friend who I found used them in the past - same thing, she paid the 'Not to exceed' amount.

The two complaints I've read here seem to be written about some bizarro-world opposite of the Aussie Roofing and Orlando Guastella that my wife and I experienced. Note: I'm not a friend or family member; just a customer. And I was a pretty demanding customer at times. But Orlando and his company were always fast, responsive, professional and honest.

What was promised was done, including all the little extras we needed. The price was entirely reasonable. It wasn't the very lowest estimate we got but I saw reasons not to accept the lowest ones. We've been through a winter since the installation and are very happy with our roof. The one glitch that came up after the roof was finished got addressed very quickly and all problems were solved. No negatives to report here and I will happily call Aussie Roofing next time.

We live on a ridge in Mill Valley, facing directly out towards the Pacific Ocean, and get the occasional hurricane force gust during heavy winter storms. A regular composition shingle roof doesn't last very long, as a consequence. We needed something more durable; able to withstand the extreme winds. Aussie Roofing had the answer. A 'standing seam' metal roof, which they are expert in installing. They've had well over 25 years experience with metal roofs and it was difficult to find anyone else in Marin County with comparable expertise and experience.

They recently completed the job and it is quite excellent. Their crew was extremely competent, always on time, and work quite conscientiously every day. They actually seemed to enjoy working, even in inclement weather, and took obvious pride in the quality of their workmanship. (Every panel of steel roofing had to be custom measured and cut to fit the specific location).

Although I've seen a couple of negative reviews, I requested and received from Aussie a number of written positive reviews from former customers all over Marin County, and was satisfied that they were competent and professional. Fortunately my expectations were more than met. I would unhesitatingly recommend them for both standard composition shingle roofing as well as more sophisticated metal roofing jobs.

After an evaluation of my leaking roof I waited for an estimate. I was told that I would be called that night but by the next day at 3:45 pm I still hadn't heard from anyone. Speaking with the lady on the phone (who was very nice) I was told I would be called again that next night. I then had to pursue the company to find out when someone would actually be calling me after no one did.

No one responded to my request after 3 phone calls. I cannot recommend any company that doesn't respect or follow up with a potential customer when told to me they would do so. Without communication, what's the point?