Del Sol Roofing Enterprise

The worst Customer Service ever. The person answering is so rude and nasty that if this is the front to the company I will never do business with them. I called just to say that I repeatedly on the same day receive in the mail triplicate flyers from them and to please delete us from the mailing list and the woman that answered representing Customer Service Del Sol Roofing told me that she didnt care to do whatever I wanted with them and after a few nasty remarks when I said this was a waste of trees and resources hung up on me. People like this should be unemployed. Ugh!

Del Sol Roofing went above and beyond my expectation. They were quick, clean and extremely professional. The whole roofing experience was simply wonderful! Thank you for an amazing job! Services: Roof repair, Roof installation

Very Professional, Quality of work is incredible, Fast and Clean installation. Good Customer service. Ready to answer any questions you have, no hesitation to answer them. Will recommend to anybody that ask if I know a Good Roofing Company anytime. Service: Roof installation

Our roof was installed quickly, much sooner than we were expected, the job was done right, we are very happy for outcome. I always get quick response from the company with questions specially with Leo. Thanks guys and gals. Service: Roof installation

Awful service. Tiles are faulty (white stripes of some compound has been "leaking" for 6 months. Del Sol rep (Leo Moreno response was to blame the tile manufacturer. That does nothing for our $30k wasted expense. so very disappointing.

I have a contract with them for a new roof however I am thoroughly unhappy with their customer service. They are slow to respond to questions, don't provide updates, and when they do it's often unprofessional. I asked for one very important document to be provided timely and to this day it is still not provided no matter how many times I clearly ask. I missed a huge deadline with my homeowners insurance due to this.

Del Sol Roofing did a great job o. A difficult job. They built up the roof to greatly improve the drainage. Del Sol exceeded our expectations. Thank you to Orlando for guiding the process from beginning to end. I would definitely recommend this company. Service: Roof installation

Wonderful experience and great customer service overall. Leo was amazing.extremely diligent and professional during the installation of my roof. He provided tremendous customer service and ensured each step of the process was completed in a timely and accurate manner. Kept me informed every step of the way and Leo is very knowledgeable and transparent in providing the customer with all possible options to ensure that you, as the customer make the right decision!

Would highly recommend Del Sol Roofing and specifically Leo as your point of contact! You can't go wrong! On a scale of 1 through 10, with 10 being extremely satisfied, I would provide the level of service, guidance and professionalism by Leo as a 10++! Del Sol Roofing is a great company as well with high quality products and the right attitude toward their customers!

After reading reviews of roofing companies it was scary to hire anyone! There are negative and positive reviews on every roofer. Del Sol was recommended to us by friends, and had the fewest negative reviews, so we took our chances with them. I give 4 stars because we are happy with the work they did. The roof looks great. It doesn't leak. However, I do take away 1 star for a few reasons. One, the job took much longer than it was supposed to, and not just because of weather. Two, several "crews" come out to the house for different jobs.

The first crew was very considerate and clean. But, several crews after that would leave their trash in our yard. I spoke to the crew manager and our salesman several times about this. I really don't think that I should be cleaning up the trash of people I'm paying to do a job. There would be water bottles, Gatorade bottles, soda cans, and cigarette butts in the yard and pool almost everyday.

I try to not make too big of a deal out of this, as it is very hard to get good quality workers these days. But it did cost them a star. Three, the roofers left a lot of tar on both my front porch tiles, and my backyard travertine tiles. We had to ask for weeks for them to come out to clean it up. I thought it was finally done, but I'm discovering more that I'm going to have to clean myself. Finally, the company was calling us to sign off on the job so that they could get paid when the final inspection had not passed.

There were still a lot of nails and roofing debris around the yard that should have been cleaned up. But, since we signed off before we knew that the final inspection hadn't passed, we were left to clean those things up ourselves. That's on us. We shouldn't have assumed that just because they were demanding their money that the inspection had passed.

All in all, we are happy with the job they did, hence the 4 stars. I include the details of our experience to help others with their choice. I would hire Del Sol again, but I would be a little more careful about some things.

Working with Del Sol roofing was one of the best decision we made while renovating our house; no stress, or hidden prices (if additional repairs/materials are needed, you will have a list price in your contract), fair price, just a seamless process. Leo, our sales person, was professional and always on time. The office staff always available and professional.

But I really want to emphasize on the job the roofers do; in my opinion, they are the ones that make the company shine. These gentlemen always arrived early in the morning, worked fast and well, they were always courteous, and it didn't matter the mess that happened during the day, by 5pm, my front and backyard were always clean, spotless. Both of our inspection passed in the first attempt. I have already recommended them to other friends. It's rare in the construction industry to find a company that will not stress you. Excellent experience! Thank you!

Our relationship with Del Sol roofing dates back to 10 years ago when they did a magnificent job on a shingle roof at the time. We were so impressed that we called them again to re do a flat roof, shingle roof and wood fascia and siding in 2020. Del Sol roofing did an amazing job! VERY skillful workers / carpenters worked in unison not only on our flat roof and shingle roof but also they did an amazing job on wood fascia and soffit! Raul Carrasco came to our home and began designing the project and explaining everything in detail.

We felt at ease with him as he was very patient and answered all our questions promptly. Great communication throughout the entire process! Amy, Sue, Javier and Carmen were our contacts in the office. Always keeping us updated with pictures and any relevant information. They did everything! We did not have to worry about anything not even about getting a permit or paying for one!

Please don't forget to ask them about their warranty. It is amazing! Not only Del Sol is GAF Master Elite certified but they offer the longest peace of mind warranty in the market. That shows how confident and proud they are about their workmanship and materials! If you are not aware what a GAF Master Elite certification entitles, this is short summary: A Master Elite roofing contractor is someone who has been factory certified by GAF, one of the oldest and largest roofing companies in the United States.

It is incredibly difficult for a roofer to be certified as a Master Elite contractor, but it is challenging to actually achieve this honor. Thank you Del Sol Roofing! As always, we highly recommend you and it was a pleasure working with you again!

Horrible, just plain horrible. Stay away from this company. Customer service (none) After calling them multiple times to check when they would start my roof, finally they started it 3 months later, they gave the excuse of waiting for the city and permit (not) Once they stated the roof another 4x issues. Sloppy work, garbage everywhere barely cleaned up the nails around the property, and all other items they used on roof. Sloppy work, sloppy customer service.

Manager can give three. for the customer. Never ever using this Company again or referring to any one. I have multiple properties, and I have gotten roofs done with multiple company's in the past, but this one is the worse ever. Recommend to seriously stay away from this company, because your blood pressure will surely not be the same after this.

What a disappointment. After several weeks of trying to contact them, two missed appointments, never a call back and attitude from office staff they let me know they have to void our roof warranty. They claim it appears to have been patched by another company. We are the new owners and were not made aware of any leaks or issues during the inspection period.

No patches were mentioned then. Now when we have a problem they're claiming they can void the warranty for "work the previous owner" must have done. Aside from the disappointing outcome, I offered to pay for them to redo the patches and then honor the warranty as the roof is only 6 years old. They said no.

Professionalism all the way. I've had the pleasure of working with Gonzalo (salesman) who was very knowledgeable and honest. As with any home improvement projects, always consider wiggle room on your budget as there will always be those hidden damages. The crew worked tirelessly and were all very courteous. They made sure to clean at the end of the day and were very cautious not to damage anything. From the Owner to the office staff, Del Sol Roofing has been amazing. I wouldn't hesitate recommending them to anyone.

After researching five different roofers in Dade county I selected Del So Roofing. The contract was signed in November 2018 and the job was completed at the end of April 2019. From the beginning I was told that it will take some time before they start doing the actual job and although it has taken several months I am completely satisfied not only with the quality of the work but also a reasonable price compared to other roofers.

The office staff was outstanding in answering all my questions and they were very professional from the beginning to the end. Ask for Raul Carrasco to give you an estimate, he is professional and will answer all your concerns.

Excellent work quality. When you get an estimate, ask for Leo, the guy is a class act. Knows his stuff and answers all your questions. It's construction so of course delays will happen and if it rains, expect delays but these guys were professional about it. Just an FYI, in FL all tile is on backorder so if you're doing tile, expect a long turn around time. That has nothing to do with how good the company is. Highly recommend them. Their guys are employees, not subs, which is a huge plus.

At the beginning the staff at Del sol roofing was helpful once they got paid things changed. First, They started construction 4 months after they got paid. Second, while removing the old tiles from our roof the workers damaged our awning, drive way, cracked the tiles of our door way, left debris everywhere which took months to clean up. Our home did not look the same.

After many tears, phone calls and personal appearances, it took del sol roofing over a year to some what replace our roof. They haven't fixed the damages they made and the roof doesn't look like it should. We are very unsatisfied customers and would not even recommend them to our worst enemy. The owner doesn't even bother to return your calls and the staff are not helpful. We wanted to cancel so many times but once you sign the contract that's it so be careful. We own a business and would never treat our customers this way.

I gave 1 star because i had to if I could give minus 10 stars I would Look at the pictures their company truck leaking oil on my driveway, roof paper is peeling up, mess of garbage theirs left on my front Lawn had to call and make a big ordeal for them to come and pickup Drive way never cleaned roof paper lifting never corrected and still 3 months later no tiles.

Need a roofer call someone else DO NOT USE THEM RUN RUN YOU WILL BE GLAD YOU DID. I have asked to speak to owner he never calls they says he goes to all job sites if he does and see this type of work and does not tell his employees to fix it then he does not care.

I have to say that overall from the salesman to the timeliness of the workers to the communication and courtesy from the lady calling to ensure everything was running smoothly and even the friendly and convenient courier. they were on point The only reason I didn't give a full 5 (I would have given another half if I could) is because like all general contractors sometimes they forget that we "civilians " don't always understand the terminology and sometimes things have to really be broken down in a way that makes more sense.

This has happened and few times already where I guess the salesperson doesn't really explain things thoroughly or maybe it's a misunderstanding or the contract is not 100% clear. Please just make sure you go through EVERYTHING beforehand and ask questions regarding even the minimal fine print. Surprises are sure to arise once the job begins. Don't get me wrong they don't do ANYTHING without running it by you and consulting you first.

But if something is not clear in the contract you really can't say they didn't warn you. It's there, but you have to understand what you're reading or you may get a rather curt and impatient manager on the phone basically talking to you like you're a nut job for not understanding his lingo. Anyways great job. very professional and reasonably priced. Trust me. I did my homework for almost a year after Irma!

We have been waiting 5 1/2 months for our roof to be completed. When you have a scheduled appointment they dont keep the appointment or call you to reschedule. I am very disappointed with the horrible service I've received.

Irresponsible company and I do not recommend at all. I called them to get a quote for my roof, and they quickly came and gave me a fair price and were quick to answer my questions. At first I thought this is a great company so I decided to sign a contract with them. Miguel, who was the man who came to my house gave me a date of Mid January for work to start.

So I gladly gave them my deposit and waited. Problem #1 I get a call that the shingles I wanted were not available any longer so I had to choose from the designs they had. It wasn't much of a choice. But since I needed to repair I just chose the one the matched the design I wanted. Problem #2 When January came and went I had to call them asking for a status (Since no one called me to explain what was happening) and was told that the start date needed to be pushed down to Mid February.

No reason for why it would take that long. So I said ok, I would be patient. Then last week Miguel calls me that they need more pictures of my roof in the back and if I can take them and send it to him. So I did and was told that work would be started Feb 23rd. So today I called them since I didn't hear back from them and was told that the job would be delayed yet again because they needed to pull the permit (Why would they wait until late february to get a permit since December).

So I said cancel the contract and return my money. No follow up to customers or explanation for anything. I guess they must have many clients to the point they can be arrogant and not need new clients. I will definitely not recommend them. I hope I can get my deposit as quickly as they took it from me so I can get another roofing company.

I had the most amazing experience. I have to say it is difficult to find good, quality contractors in Miami who actually stand by their word. The product and the work provided was professional and outstanding. It was done within time frame and budget. The staff is very professional and the supervisors guide you through the process. You can count on them for good quality work.

They do a half job. The use raw wood trim. I have to paint it or prime it. MYSELF. REALLY?. EXTREMILY EXPENSIVE. They took my deposit and disappeared until I called them. But when they finished they called immediately to pick up the valance. Typical Miami BS company.

My review is solely based on the poor customer service provided by the women who answered the phone. When I called and asked for a quote the women's said she would not be able to do that and just like that hung up the phone on me. This seems very unprofessional would not be able to rate their service.