Roofing Doctor has installed 1000's of domestic and commercial roofing systems and has been the leader in delivering repaire roofing technologies for commercial property owners and home owners in San Francisco Bay Area since 1982. Roofing Doctor is a Bay Area leader in roofing services.
Reviews (17)
Simon W.
Feb 03, 2020
Bought a house and the 30 years old roof needed a replacement, so I called the Roofing Doctors. John gave me a very good price on the roof with a free estimate after I called some other Roofers. Came in on time with a good 6-7 man crew and they got the job done with a 1500+ sqft roof within 3.5 days with the gutter! They even removed the unused chimney for me and sealed up the openings. Now I got a nice new roof with gutters. John and Tony are thorough and efficient. They don't waste time and get the job done in a very timely and manageable manner.
Max K.
Jan 16, 2020
Pete Ngai
Jan 14, 2020
Our roof was leaking badly and it's very important for us to find a roofing company that has strong reputation and customer-friendly. We contacted a few roofing companies, Roofing Doctor was by far the best company because they are knowledgable - they know what's wrong and how to fix it. They also have excellent customer service - they are so busy but yet still managed to keep us posted & finally scheduled a repair date before the heavy rain season started! John, Tony, and their technicians really put our interests first and did everything they could to go above-and-beyond to repair our roof with a very competitive price, to finish everything on-time while taking care of our needs.
They are our trusted advisor and we felt so lucky to have them on our side repairing our roof! We will definitely recommend them to anyone with roof needs - A+++ company and we will go back to them without any doubt if we need their services again. Many Thanks for a job well DONE!
They are our trusted advisor and we felt so lucky to have them on our side repairing our roof! We will definitely recommend them to anyone with roof needs - A+++ company and we will go back to them without any doubt if we need their services again. Many Thanks for a job well DONE!
Joshua C.
Aug 03, 2018
My experience with John was overall good. At first, my impression was pretty good when he came and gave me an estimate (very reasonable) which included adding overhangs to the side of my roof. We signed an agreement and paid a deposit. On the day scheduled to begin work, John comes with his crew and says that he cannot do the overhang work as it is our contractor's job.
We were not happy and considering talking to one of the other roofing contractors that we interviewed. My contractor showed up soon after and talked to him re what was written in our agreement and what we verbally agreed to. He later agreed and his guys followed through. In the end, they re-roofed and added much-needed overhangs, very quickly and efficiently done 4 days total including tearing out the old roofing material and cleaning up.
Job was well done overall. My only concern is that terms need to be specified upfront. Please be clear about what is or is not included. In the end we still paid $500 more than what we agreed to (which was the difference in what we negotiated). It was a small amount relative to the total monetary value but still a reflection of business practices.
Make sure everything in writing is mutually agreed upon and that we are all on the same page. Confirm the scope of work before work is to begin so that there is no surprise. And I learned going forward to read even more carefully the scope of work line by line, and confirm each item to be sure before signing.
We were not happy and considering talking to one of the other roofing contractors that we interviewed. My contractor showed up soon after and talked to him re what was written in our agreement and what we verbally agreed to. He later agreed and his guys followed through. In the end, they re-roofed and added much-needed overhangs, very quickly and efficiently done 4 days total including tearing out the old roofing material and cleaning up.
Job was well done overall. My only concern is that terms need to be specified upfront. Please be clear about what is or is not included. In the end we still paid $500 more than what we agreed to (which was the difference in what we negotiated). It was a small amount relative to the total monetary value but still a reflection of business practices.
Make sure everything in writing is mutually agreed upon and that we are all on the same page. Confirm the scope of work before work is to begin so that there is no surprise. And I learned going forward to read even more carefully the scope of work line by line, and confirm each item to be sure before signing.
Lucy B.
Jul 25, 2018
I am the next door neighbor. Roofing Doctor workers sat on my plants and put cigarettes and butts in my planters. Left food waste and water bottles in my flower planter. Even if they believed this planter of flowers belonged to the owner of the house they were reroofing, this is not appropriate behavior for roofers. Edlee, Palo Alto, CA.
Allison F.
Oct 28, 2016
Shoddy work or dishonest practice, I don't know which. When we bought our house last year, they told us the roof needed flashing. We said sure. Then we had leaks and they couldn't figure out where they were coming from but said the roof was fine. Now our entire office is flooded and it looks like the ceiling is about to collapse. The flashing should have prevented this. Thanks, Roof Doctors!
Edlyn L.
Jan 24, 2016
Jon B.
Nov 10, 2015
I had a great experience with John who completed a "complete tear off" new roof project a couple weeks ago. I received four roof bids and selected the Roofing Doctor because of availability, cost, and a recommendation from someone else. John and his team (who has worked with him for a long time) came out and started the work on the agreed upon date and worked tirelessly until the job was done.
The finished work is excellent and it's already been tested with the fist storm of the winter. At times I found communication to be a bit spotty in the early stages, and I would not say that the crew was impeccably clean (although I've never lived through a complete roof replacement before) but the cost and quality of work are the two criteria I care most about. John runs a quality honest business and I'm thankful to have found him.
The finished work is excellent and it's already been tested with the fist storm of the winter. At times I found communication to be a bit spotty in the early stages, and I would not say that the crew was impeccably clean (although I've never lived through a complete roof replacement before) but the cost and quality of work are the two criteria I care most about. John runs a quality honest business and I'm thankful to have found him.
Fatima A.
Nov 23, 2014
Pls. Think twice before you hire this old Korean guy to fix your roof, first of all, he might charge you a bit cheaper from other people, then when you agreed, he will show up early in the morning along with two Mexican guys, he spent 5 mins with them, explain the issues and he is gone till noon time, drop off two to go boxes to feed the poor Mexican guy, he will then come back again to collect the money at five.
I paid him 2000 dollars to changed a few pieces of the plywood and few pieces of the roof clay and when he received my check, he asked for a few $20 in cash, I guess he is using that $$ for the workers. When the job was done at 5pm, I was rush to picked up my kid from school therefore I did not inspect his job properly, I found out some missing nails on the clay the next morning, called him, he promised to stop by, I waited three hours he never show up, I called again, he said he only have time on Saturday, will come b4 4pm, guess what?
He never show up either, he also charged me $250 for gutter cleaning, but I don't see him doing it and I don't know how to check his job since is on the roof! The check was cashed, he do not care anymore! Today it was raining, my gutter never came down any water and the rain was coming down from the side of my roof, my husband called him many times, the 70 years old man did not respond!
I paid him 2000 dollars to changed a few pieces of the plywood and few pieces of the roof clay and when he received my check, he asked for a few $20 in cash, I guess he is using that $$ for the workers. When the job was done at 5pm, I was rush to picked up my kid from school therefore I did not inspect his job properly, I found out some missing nails on the clay the next morning, called him, he promised to stop by, I waited three hours he never show up, I called again, he said he only have time on Saturday, will come b4 4pm, guess what?
He never show up either, he also charged me $250 for gutter cleaning, but I don't see him doing it and I don't know how to check his job since is on the roof! The check was cashed, he do not care anymore! Today it was raining, my gutter never came down any water and the rain was coming down from the side of my roof, my husband called him many times, the 70 years old man did not respond!
Henry K.
Sep 02, 2014
Roofing Doctor truly is the doctor for your roofing needs! I own 3 residential properties in the bay area and 1 had major work to be done. Mr. Song arrived promptly and gave me a fair estimate compared to the other 3 I had already received. They did major work working in the hot sun with tar and all that. Long story short, the work turned out great and because they've been around so long they gave me some tips that will help me in the future! Will definitely be calling them if my other properties need any work done.
Al L.
Jul 03, 2014
Roofing Doctor installed a skylight tube & a solar powered roof fan before the busy July 4th weekend. Tar & asphalt flat roofs require old world skills (Remember the scene from Shawshank Redemption when the men were drinking beers?) - dragging a butane tank, firing up a torch, & adding a layer is not a DIY project. They get things done!
Sharon N.
Feb 05, 2014
2 experiences with this company. The first time around, the BF met with John the roofer to take a look at the leak coming from my garage. He determined there was no evidence of a leak, Disregarding the staining on the ceiling and water on the floor. The second time around occurred earlier this week. I rushed home to my 1pm appointment where I saw the roofer leaving my house already.
I flagged him down where he immediately told me he is very busy, has no time, and already looked at my roof. He said I needed to replace a vinyl panel and for sure that was the route the water was getting into the house. Again he said he had little time, and my other questions were brushed off. He said it would take a while to look into my replacement panel.
I spoke with Tony later that afternoon who always carried a professional demeanor via phone and emails. This was the reason I called the roofing Doctor back although they brushed off that there was any evidence of leaking the first time. Tony assured me a follow up call later that day, Monday, not the next day. He also told me John is an expert with 30 years of experience.
I really wanted to have a good experience here, but I felt that this company did not care about the damages to my house, and did not want to waste time fixing it. All I want is an honest company to fix the leaking to my house, and this company was apparently does not want to be the one. I never received a call back later that day, and I had to call back 2 days later.
They could not locate the vinyl panel for my 30 year house. Thats' it and good luck to me. More rain is on the way, and I am frantically calling around looking for someone to fix the issue as soon as possible.
I flagged him down where he immediately told me he is very busy, has no time, and already looked at my roof. He said I needed to replace a vinyl panel and for sure that was the route the water was getting into the house. Again he said he had little time, and my other questions were brushed off. He said it would take a while to look into my replacement panel.
I spoke with Tony later that afternoon who always carried a professional demeanor via phone and emails. This was the reason I called the roofing Doctor back although they brushed off that there was any evidence of leaking the first time. Tony assured me a follow up call later that day, Monday, not the next day. He also told me John is an expert with 30 years of experience.
I really wanted to have a good experience here, but I felt that this company did not care about the damages to my house, and did not want to waste time fixing it. All I want is an honest company to fix the leaking to my house, and this company was apparently does not want to be the one. I never received a call back later that day, and I had to call back 2 days later.
They could not locate the vinyl panel for my 30 year house. Thats' it and good luck to me. More rain is on the way, and I am frantically calling around looking for someone to fix the issue as soon as possible.
Jeff J.
Jan 11, 2014
I created spreadsheets analyzing about a dozen roofers in the area and, after lots of comparisons and analyses, I settled on the Roofing Doctor because they had the best price with no discernible comprimise in quality. It's also great dealing with John, who is on-site much of the time and there to solve issues, for example, when some dust from the old roof removal fell on a neighbor's car.
He made that problem go away fast. The one difference between this operation and others is that most others offered a 10-year warranty on workmanship, whereas the Roofing Doctor only offered a 5-year warranty. Given the financial savings, however, I accepted this risk and am very satisfied with the results. Of course we haven't had any rain in a long time. :
He made that problem go away fast. The one difference between this operation and others is that most others offered a 10-year warranty on workmanship, whereas the Roofing Doctor only offered a 5-year warranty. Given the financial savings, however, I accepted this risk and am very satisfied with the results. Of course we haven't had any rain in a long time. :
Simon S.
Jun 29, 2013
Janet P.
Jun 17, 2013
James S.
Apr 22, 2013
Simon S.
Jun 28, 2012
I referred many customers to this roofing company as I'm a professional painter, and every job this company performed were fantastic. I checked each one of home owners that I refererred to Roofing Doctor were very happy with great satisfaction. The owner of this roofing company name by "John Song" is one of best man I ever known. A man of faith that you can depend on. Simon S
