Brad Smith Roofing

After Brad Smith Roofing completed some work on our roof, it resulted in a poster sized hole in my bedroom ceiling. I notified them on May 27 of the damage. I was told that they would get back with me to schedule a date to repair, since I was not the only one in my complex with the same issue. Weeks go by with no communication. So I called June 10 to get an update.

I was told that the person in charge of the repairs went on vacation and won't be back until the 21st. How does one go on vacation knowing that he has people waiting on him to contact them about damage that the company created. Had I not called the main office, I would have not known about this. Very disappointed in the lack of communication with this company.

Called 12/2 to schedule appointment to get roof replaced. Salesman came out 12/8. Very friendly, showed up on time. Said he would send me a quote. 12/14 I had not received anything yet so I called in. They said they would get back to me as soon as possible As of today 1/23 almost 2 months later I have not heard from anyone. I would not recommend Brad Smith Roofing.

Critical: Professionalism, Punctuality Had to reschedule multiple times. Finally set a date and time and was a no show! Don't call/hire these guys.

Called several times to receive my estimate.and still have not received it! I was also told they could not do my 30 minute job for 2+ months. Meanwhile rain was pouring into the house. Absolutely ridiculous company!

Absolute worst roofing company I have dealt with. Their repair has not stopped the leaking in my LIVING ROOM. hired them to repair another leak in the back of my house signed them on in March of 2021 and they have not made it out to do the work. DO NOT RECOMEND THIS ROOFING COMPANY FOR ANYTHING.

Great company with great service has resulted in piece of mind when it comes to our new roof on our house. Thank you for everything.

Dan Lavelle in the Commercial Division is the most responsive contractor I have had the pleasure of dealing with. He has gone above and beyond in helping with our roof issues on a very old building. He will not stop until he gets to the source of the problem. If you want someone reliable and trustworthy, Dan is the guy for you. Services: Roof inspection, Roof repair, Gutter repair

Brad Smith Roofing was excellent. First, they were the only roofing company that was able to give me a full and complete quote that satisfied my insurance company. (This was an insurance claim.) Second, they had the expertise to go toe-to-toe with insurance company BEFORE they started work and get agreement on what needed to get done. For instance, the insurance company claimed, rather ridiculously, that several things required by code weren't required. (The adjuster claimed she was an "expert" in roofing, but then suddenly is unaware of basic elements of the Ohio code?

Come on, seriously? Typical insurance company run-around.) Numerous other details had to get hammered out with the insurance company throughout the process and Brad Smith was there the whole time. While the crew was there, they did a great job with the work, cleaning up after themselves, and getting done quickly. I combed my yard and barely filled the bottom of a 12 oz coffee cup with a few minor scraps of paper from all the various wrappers the shingles and materials came in. Friends who had a roof done by someone else found nails for a year afterwards in the yard.

I searched and searched, because I determined to find at least one nail. Finally, after 20 minutes, I managed to find one and so I could quit. However, what was MOST impressive was their attention to safety. The first day of the job, while they were tearing off the roofing, my daughter walked out the back door. The guy on the ground who saw her first SCREAMED "homeowner".

With that one word, every. single. guy. on the roof stopped immediately and didn't throw anything down. They were no where near the door my daughter came out. They had spoke to us about making sure to be careful coming in and out. But that was not the mind of my daughter; she isn't used to construction worksites. Her mistake. But they were ready for that.

That sort of attention to safety does not just happen. It wasn't just one guy. It is a clear safety is a topic they address and that is part of their culture. If I needed another roof, I would call Drew Smith at Brad Smith Roofing and work with him again.

I cannot express my appreciation and gratitude for the stellar customer service provided by Sean and Danny! We had a leak on a Friday and they were here within 30 minutes to assess/appraise and back out again after hours making sure it was temporarily patched until the rain stopped for a long term fix. Thank you!

Love Drew and the whole crew! Fixed water damage from poor flashing and joining done by a contractor who built an addition to our home. BEAUTIFUL workmanship. We cannot tell any difference (color, joints, materials, etcetera) on the outside facade. Clearly they have a lot of business coming their way so sometimes it takes a couple of tries to get an answer.

I would give them 6 out of 5 stars! But in fairness, after replacing a window, I was told that the inside work to sand and repaint a small area that was impacted by the removal of the window frame was our responsibility. Weird, considering the beautiful job they did on the outside portion of the job.

After a few 'hiccups' (mediocre work on several sections, etc.) everything from the estimate, to their bringing in a "bevel master", was great. Sean Masterson was open to listening to any issues either my GC or I had, and not only told us how they would be addressed, but actually followed through. The gentleman (Ron?) who did the bevel work is a true professional who obviously takes a lot of pride in his work.

The finished product is beautiful: it's a gutter that looks like crown molding. My only issue is that after lengthy discussions with my GC about preserving the brick sills with flashing, Sean never bothered to follow through with an estimate. I acknowledge that this was an additional job which was not of the initial consultation. Brad Smith Roofing had the materials (large K style gutters and large round downspouts) and the professionals to make this project one that will add protection as well as value to our home.

The VP of the company sent me a nice lengthy email apologizing for the way that my estimate was handled and how it got buried beneath their volume due to the recent onslaught of wind/storm damage. The email included my quote with a discount that made it in line with the other quotes I received. I already signed with another contractor so while I can't attest to the quality of their work, I was impressed to get the letter from the VP.

Very disappointed in the service with Brad Smith. Our estimate appointment went great (so we thought) but then was never able to get in contact with the company to have them actually do the job. 4 phone calls later I finally got a call back saying "we've been busy and will call you a few days before we show up." Long story short, never got another call and no one ever showed up.

Our original estimate appointment was back in July. After reading other reviews, this seems common for Brad Smith Roofing. Would not work with them even if they did call us back.

Contacted them in September for roof estimate. Young guy came out to look at the roof two weeks later and said that he'd be in touch and that they would probably start work in December. No call back. I emailed him 3 weeks after he came out.no response. Called the company the following week, they said he was out of the office that week. Sent another email the following week. Called them again after no response, they told me "the weather has been bad" and they were very busy, but I have no idea what that has to do with getting an estimate. I even resent an online request for a free estimate, but still no response. Poor customer service all around.