Royal Roof

Their workers were very good, polite and clean BUT. Chris was a crook! gave us a price and of course we were told we might need some wood. i had a credit card just for the job. when he found out how much was on it he made sure he used it all up after telling us our wood looked pretty good and even took some of the wood and new tiles we paid for. the job ended up costing us 8,000. dollars above what we were told. wouldn't recommend to any one! my neighbor also used him before i could tell her not to because of the way does business and yes.he did the same thing to her!

It was a blessing that I found and hired them to re-roof all the flat roofs of our townhouse complex's 12 units in July 2019. Our roofs had ongoing leak issues and no roofers could ever really fix them even though the roofs were only about 14 years old. Ended up because we did not know that we were supposed to get a 'commercial' roofer (for flat roof) and not a residential roofer (sloped roof).

But I did not know how to find a flat roofer because their customers are usually not consumers/residents that would write yelp reviews. Those residential roofers are not good at flat roofs but they would not tell you that! We made a big mistake hiring a residential roofer to re-roof our flat roofs 15 years ago and it started to leak right away! It was a long journey to finally learn to find good roofers through brand name roofing materials manufactures.

And that is where I found Royal. Watch out! There are at least 4 Royal roof(ing) companies out there! You want to look at the address to get the right one! They did a great job and kept the job site clean. I intentionally did not write a review until now after the raining season to make sure our roofs did not leak! The owner of one of the condo units was so happy that finally he did not have leak this raining season.

He said, 'You hired a great roofer! My roof used to leak every year -- even right after we got a new roof 15 years ago! This is the first year I did not have leak! We are going to re-roof our sloped roofs in a year or two and we definitely will want them to do the job for us! I strongly recommend this roofer.

We have a flat-roofed room addition and it was always unbearably hot in the summertime. We are very happy with the results, there is a noticeable difference, it is 15 to 20 degrees cooler since the new install. They used three layers which is more than other companies use. Very happy with Royal Roof Company.

Royal Roofing Co. did an excellent job, it looks great, and their clean-up was meticulous. I would hire them again. My neighbors love the job they did. Phil was great to work with just as he was almost 25 years ago, and he was there daily inspecting the work and progress. They worked for 5 days. We only lost our satellite connection for a few hours on the last day, and when we turned it on it ran fine.

Almost 25 years ago Royal Roofing did my roof. The last few years strong Santa Ana Winds stripped off shingles. Royal Roofing honored their work, and at no cost made repairs.

Really unprofessional customer service. I called many times over a span of two weeks wanting to schedule an appointment with Paula. She never called back, indicating availability. Pretty much left me hanging with the leaking roof. I understand they can get busy during the rainy days, but at least have a professional courtesy to communicate and not ignoring customers.

We have Known big Chris for years now and watching him and his crew doing roof after roof with custom work in between. They get the job done with no games, hassle free with quality work. Great job guys

Very Professional. They did an excellent job, very honest and the price was very reasonable. The guys kept the job site clean at all times and finished the job on time. I highly recommend Royal Roof to everyone!

****WARNING! Please look elsewhere. We had our roof replaced 5 years ago in San Diego. We had a leak and immediately called the company. The location in Vista (San Diego) had closed so I called the headquarters. They would do nothing to help us in our situation. I had another roofer come by and they were shocked by the poor workmanship. They didn't replace the flashing around the chimney which if done would have not caused us to spend thousands on a repair. We were initially happy with the work but please be forewarned that they do not stand behind their work!***

I had Chris McFadden from Royal Roof out to inspect my roof before the coming El Nino. They came out inspected the roof and made repairs in a few locations. Chris was so helpful and easy to work with.

Three weeks ago I called royal roofing for an estimate for a leak repair on my commercial building. I explained to the woman on the phone that this was a doctors office, and that the only day that the inspection could be done was Thursday. I was told that would be fine, and that they would call me before they showed up. Wednesday afternoon came along with no call, so I called them.

I was told that they would call me the night before the scheduled day. Thursday morning came with no call, so again I called them. The woman on the phone kept telling me that they would call the night before they were schedule to inspect. I reminded her that this was Thursday, the only day with no patients in the office. She told me again that they will call the night before.

I then asked her, "does this mean they are not coming out today, and that I have been wasting my time waiting at the office?" She told me that they probably would not be coming out today. It was like pulling teeth trying to get information from her! I asked if she could have the inspector call me. She told me she could not. Evidently they don't have cell phones.

If these guys are so busy they can't keep their commitments they should just tell us they are too busy rather than wasting the customers time. They can be the best roofers in the world, but what good is that if you can't trust what they say. Three week now and still no call from them.

Professional. Integrity. Attention to detail. Customer service PLUS! These are just a few adjectives to give you an idea of how this company operates. They go the extra mile that most companies won't. They explain your roof and offer solutions. Chris McFadden will wow you. He's easy to talk with and a pleasure to work with. Call him and see for yourself.

We own several commercial buildings, and as a result have dealt with many contractors over the years. Royal Roof was professional and the work they performed was beautiful! They kept the job site clean, completed the work according to the timeline on the contract, and dealt with many air conditioners on the large flat roof with ease. In a world full of flaky contractors, Royal Roof is truly an exceptional company to deal with! Tom was our salesman, and he was extremely knowledgeable and helpful.

Don't use this company. Chris Royal is a liar. His company re-roofed my next door neighbor's house and his workers smashed my sprinkler system. I called him immediately and after about 5 days he called me back and said it would be weeks until he could get someone out to repair. I told him to send me $50 (a bargain) and I would buy the necessary parts and repair.

He agreed. After several days of not receiving anything, I contacted him and he claimed he sent it. I told him I had not received anything and have yet to receive anything. I am now going to file a claim in small claims court. This is not about money.it's about principal. Do not use this company.even my neighbor was less than impressed with their workmanship. That along with the fact that the owner is a liar should be a fair warning.