Tom Yancey

Would give ZERO stars if that were an option. The Tom Yancey Company (TYC) has to be THE WORST ROOFING COMPANY in the greater Sacramento area. TYC literally destroyed our house between tear-off of the old roof and install of the new one. Mismanaged paperwork/materials/schedules/crews resulted in our old roof torn off a week before TYC was ready to install the new one.

After that TYC left our house with no roof and not even a tarp for 5 days. On the 5th day it poured rain. Extensive water damage throughout the entire house resulted in all of our possessions in storage and our family living in a hotel for 3 months until our house was repaired/returned to a livable condition. Ultimately the arbitrator stated in her ruling that TYC was negligent and failed to mitigate.

Of the almost 100 roofing companies in the greater Sacramento area, The Tom Yancey Company should be anyone's very last pick. In TYC's reply to a previous posting of this review the owner made one single claim that there was a breach of contract when we didn't pay the invoice. He implied that we did not pay a single penny, when in fact we did pay, to the exact penny, the full price of the roof minus the damages his company caused for which we had to pay out of pocket - he refused our payment! THE MORE IMPORTANT POINT. in his reply the owner did not deny that TYC destroyed our home due to negligence and failure to mitigate.

He couldn't, because his company did exactly that, exactly as described above, exactly as it's written in the arbitrator's ruling (which I would happily show to anyone who asks to see it). What happened to our home and our family should not happen to anyone else's. There are so many other roofing companies out there - it's not worth the risk of hiring TYC.

I am beyond furious and disappointed with this company. I recently had a hole in their roof due to the recent storms in Sacramento and, being a Carmichael resident visited this business for a quote for repairs. I decided to apply for a loan for the repairs and while waiting for their response, we were told by the owner of this company that they would be able to cover the roof in order to prevent further damages. Additionally we were told that the they wouldn't even be able to begin replacing the roof for at least 6 weeks because they were extremely busy.

I was charged for the cover and I was promised someone could go out there the follow day. It took them a couple days to finally go out to the home and they used a thin piece of plastic that blew away. It did not even cover the roof! Surprisingly I imagined for 475 we would have them use a tarp or at least cover the roof. The roof ended up collapsing after some rainy days and they even have the audacity to mail me another bill for the labor which is not what I was told by the owner when speaking to him over the phone.

Stay away from this business. I should have read the reviews before I even had them cover the roof. I figured since they were going to replace their roof, they would know how to cover it to prevent any further damages.

They take advantage of emergency situations. $475.00 just for them to show up. For roof repairs. Very expensive.

Tom Yancey Company did a new roof and extensive dry rot repair on my house about 8 years ago. The roof turned out fantastic but just as impressive was the service they provided 8 years later when I went to sell the house. Tom and his staff Adrian Valencia went the extra mile to assure the buyer of the house of the roof's solid design and condition, and facilitated a warranty transfer for the remaining Yancey warranty and the roof material warranty from the manufacturer.

To complicated things, I had misplaced all my original roof warranty material yet Adrian vouched for me with the roofing manufacturer to issue the warranty transfer. This was all done in a crazy rush as the roof warranty transfer was holding up the final sale of the house. Adrian also went above and beyond to reproduced much of the project documentation so that I could leave it with the new homeowner.

A good roofing company installs a good roof. A great roofing company takes care of their customers years after the sale. When I went to write this review I was surprised to see Tom Yancey Company has such a low rating on Yelp. My take is that Tom is sort of old school - he tells it like it is and doesn't gloss over important facts just to make the slick sales pitch. Tom and Adrian make a great team. If you want a good honest roof from a company that will take your call years after the sale then I'd highly recommend Tom Yancey Co.

Stay away from this company. They got over $70,000 from us and could careless about the care, quality, or their customer. This is the quality work you will get if the work isn't done by Jim Shae. Tom could care less and his joke of a project manager is worthless - his name is useless Jack.

I would advise everyone to read their contract thoroughly as they have many out clauses to charge you additional money in extras. I would also question Toms comments when he states this is a code requirement. He is rather reckless with the truth. I would not refer to any of my clients.

Tom was the sales person his pitch was "old man Yancey" has been in the business for years. Well he will bid your new roof job lower than competition the add 40% plus during the reroof job. He is very dramatic about repairs and will up charge you for every little item. My bid was $19,000 And change originally ended up almost $27000.00 for a 1400 sq foot home with an existing roof that was 20 years old.

He will advertise free insulation and will charge you for the insulation an extra $3,300. He needs to be reminded it was advertised as free but then will overcharge for something else! He also states that the property will be left in better condition however my tenants sent photos of nails and debris left by the workers. Dangerous for their young children. I could never suggest you use this roofing company.

So it's been nearly 5 years now since my roof, gutters, AC/Heat job, and while happy to report that there haven't been any more leaks (water or gas), a friend noticed that one of my gutters is literally falling off the house. Turns out it was never properly attached for a length of about 20'. Rather than dealing with Yancey again I'm going to pay someone reputable.

I have never left a review based on just a phone call, however this call was so off putting, and made me feel SO stupid, that I had to. I called to find out about my roofing needs, obviously. While having a conversation about what my potential needs were, Mr. Yancey asked me about the pitch of my roof, flat vs.? I really don't have any idea what the number value of the pitch of my roof is, so my reply, half jokingly was to say that there was enough pitch that if I were to lay on my side I would fear rolling off. Mr. Yancy then says in a droll and annoyed voice, "Well, is it a 4, or a 2 or a. what kid of answer is that!?" I quite literally blushed, as I was immediately embarrassed, and let him know that I would be looking elsewhere.

Ok Mr. Yancy, not all of us know what the pitch of our roof is! Its not flat, and my neighbors pitch would not have me rolling off of it, so yeah, I would roll off my roof. I'm sorry my answer was so stupid that you felt being demeaning to me for it was so appropriate. I'm very happy for you that business is SO good, that you don't have to worry about trivial things like good customer service. I will gladly take my money and spend it with a company that does!

We couldn't be happier with their service! We had them come out to reattach a gutter that had come loose from our upstairs dormer window. Our roof pitches are very steep and so we needed a professional. Greg (I think his name was) was a nice guy, showed up on time, fixed the gutter and then had time left on his one hour call to inspect and make some further repairs.

He cleaned up his dropped nails, was careful and respectful of our home and our landscaping. The customer service person on the phone was also polite and helpful. We would definitely use them again if needed and highly recommend them!

I would definitely recommend the Tom Yancey Company without reservation. I really appreciated the work crew, truly one of the most conscientious work crews I have ever had on my property. They were courteous, professional, thorough and thoughtful from the first day on the job. And, Tom Yancey was accessible throughout the project, always addressing my questions or concerns with great patience and honesty. The new roof and solar tubes look great and I'm confident the new insulation is also top grade.

The Tom Yancey Company 7101 Fair Oaks Blvd Carmichael, CA 95608 916-979-1888 When our roof leaked for the third time around the vent of a recent heating and air installation, I called the Tom Yancey Company in Carmichael, on Fair Oaks Blvd. A neighbor had used them and was satisfied. Our roof was a 25 year old cement SHINGLE, originally rated for 50 years, but the MATERIAL was extremely brittle and pieces had been falling off for years.

It was time for a re-roof. I am completely satisfied with my experience, beginning with Adrian and office staff when the first task was to prevent further leakage until roof replacement could be scheduled. The plastic covering was well-placed and held down with heavy tiles and stayed in place during heavy winds. Not a drop got through. The Tom Yancey Company installed Owens-Corning Juniper Woodmore shingles and their Turbo-Ridge ventilation, as well as new gutters.

Some slight dry rot repairs were required. Everything was done neatly, cleanly and BEAUTIFULLY. Workers responded to my questions and requests and Adrian was available any time I needed him. Marlo, in the office, helped with the Building Inspection scheduling, calling them for me more than once and that went smoothly as well, with the inspector commenting: "They did a good job!" "You have a beautiful roof!" The building inspection was completed the same day as this review. THIS REVIEW WAS NOT solicited by the Tom Yancey Company! I like giving credit where it is due!

Had these guys come out and do the siding and some windows for the house. I gotta say despite the uncontrollable, e unexpected inclement weather they did an amazing job! Absolutely astounding! Adrian V is seriously the ops manager for a reason! This guy had been like a "bro" through the whole process down to earth and an amazing guy. Tom, if your reading this He deserves a hug. Seriously, though. Mr. Yancey at least some face time to appreciate this guy and his team. Thanks to Mark, Sean, JP, and Carlos for their hard work and time! Especially Mark who was the foreman on the job site! Thanks, guys!

Excellent job on our roof, so glad we went with Tom. He gave us great pointers on selecting the right materials for our very tricky roof. From stripping to final completion we were happy with all aspects of the process. Tom's got a great team.

My rating would be Zero if available. Do not consider ever employing the Tom Yancey Company. Save yourself from the worst possible experience.

Disappointed. Mr Tom Yancey himself came out to my home for an estimate to re-roof on June 8th, 2015. Understood that he had a graduation to attend the upcoming weekend, but I would receive an estimate by the following Wednesday/Thursday (17th/18th). We are now on the 24th and I have not received so much as a phone call regarding the estimate. No longer interested now.

Tom Yancey Roofing in Carmichael is exceptional! I recently had my entire house reroofed, new attic insulation blown in, new gutters, reroof and skylight replacement of back patio and two really cool interior skylights installed in my house. I am really inexperienced when it came to a large project like this, did a lot of research and had 3 complete estimates done.

My goal was I wanted someone to handle everything for me - I didn't want to worry about the permit process, coordinating anything or having to buy anything myself. Although all 3 basic estimates came is within $500 of each other, Tom Yancey stood out because he gave the most complete estimate (3 page document!), outlining details and options, he is the only one who when on the roof took detailed pictures of everything and did a full presentation of everything to me, brought samples of everything out that I could touch, and he was the only one who followed up with me after the estimate.

Job went very well. Started on a Tuesday, ended the following Wednesday. The tearoff was done very cleanly and completed start to finish within 2 hours the first day! The job itself was done by Mark & Allen who are two great guys, very thorough and know what they're doing (and actually were fun to have around my house - I'll miss them!) They both have been with the company for ages!

Every single part of the job was coordinated flawlessly from start to finish! Tom came out the final day to review everything, take after pictures comparing the before pictures and sharing and explaining everything to me, and we reviewed everything. There were a few minor items that needed follow-up and I will admit that did take a while to complete due to their schedule, but overall I am 100% satisfied with their work!

Absolutely love the new look of my house and expecially LOVE the interior skylights! If you have ever considered getting them, go for it! I would not hesitate to refer them or use them again. In fact, I have actually referred two people to Tom Yancey roofing, one of them who is having her project scheduled as we speak! HUGE THANKS TO EVERYONE! Tom (Old Man!) Yancey, Christa - the awesome office manager, Adrian - project manager, Mark & Allan, and all the other people who were part of the project who I never actually met! YOU ALL ROCK!

It was time for a new roof and after getting multiple bids from local roofing companies I decided to go with Tom. He was very competitive on price and I believed he really understood what he was doing. He was very thorough in his bidding and with his explanation of what would be happening. They blew in attic insulation while the roof was off and installed the turbo ridge vent system. Very fast and clean install and everything went according to the plan. I was impressed with the crew and with Tom. I highly recommend Tom Yancey and Co.

There is not enough space, here to describe how pleased my husband and I are with Tom Yancey. Our roof, gutters, and the redesign of our air conditioner unit, gives our home such a great face lift. His crew were very polite and felt like they were part of the family. If I need work done on future projects, I'm sure we will call TOM YANCEY. I LOVE THE WAY HE ACTUALLY COMES TO THE HOUSE AND GOES THROUGH EVERY DETAIL WITH YOU Yes, great guy.!

Do not use Tom Yancey Company to perform any work for you. After the completion of the re-roofing of my home, I learned that Yancey did not satisfy the contract. Despite efforts to convince Yancey to complete the work as agreed, I ended up in court where I was successful in a judgment. As required in the contract, Yancey did not complete the project in a timely manner, did not insulate the attic as stipulated, and did not install the radiant barrier in accordance with professional standards.

The project was completed in six weeks when the contract stated completion within 8 to 10 days. Following the successful court decision, I sought an energy efficiency assessment by a company identified by the Sacramento Municipal Utility District (SMUD). The company identified that the roofing company (Yancey) left so much roofing debris in the attic insulation that all of the insulation had to be removed and new insulation installed to satisfy energy savings requirements.

The company also indicated that the radiant barrier that the roofing company installed was not installed correctly. These findings were confirmed by other firms who provided similar evaluations. As other indications of the negative work that Yancey performed, we experienced Yancey employees 1) causing damage to our ceiling on two separate occasions by dropping a ladder through and also when an employee fell through, 2) disconnecting the water heater vent, 3) cracking the driveway where roofing material was dropped from a flatbed truck. For reasons indicated above, the Tom Yancey Company should not be utilized for any work at your residence.

Tom Yancey Roofing did an excellent job on my century old bungalow. I got over a half-dozen bids from local contractors and Tom's prices were excellent, he offered 50 year comp where others offered only 30 year. He had choice shingle colors, knew the city code (pointed out a missing vent requirement that none of the other bidders did). His family has been in business in the Central Valley for four generations and they have a long and prestigious track record in Sacramento. He has the highest rating from the BBB with no complaints and was a pleasure to work with. I wouldn't hesitate to recommend him to anyone for their roofing needs.

Worst experience ever.this company is completely unprofessional and dishonest. I have NO idea how Tom Yancey is still in business. I have the newest roof in my neighborhood and it is also the worst looking.

Tom Yancey did the final inspection on my roof today. The whole process was excellent. Tom and his employees were all exceptional. From estimate to installation, I was very happy with the contact I had with him and his staff. I got bids form several companies and Tom Yancey stood out. He was personable, punctual and knowledgeable. His price was competitive, the quality of work was excellent and so was the customer service.

It was an easy decision to go with his company and we are glad we did. They did a reroof from old cedar shake to a new composite roof. They also wrapped the house in gutters and installed a skylight. They worked fast and did an outstanding job. I have already recommended this company to friends and family. I would not hesitate to recommend them to anyone. Tom and his crew were a pleasure to work with.