Carlson Brothers

My family and I have used Carlson brothers for multiple roofing projects. On multiple roofs that they have installed, we have had leaking within 4 or 5 years of installation. One of the roofs We've had them out to repair once already and it is leaking in the same spot again only 3 years later. They refused to do anything for me on price other than take $100 off. Terrible customer service where it's constantly playing phone tag to get in touch with someone. I was a loyal customer of Carlson Brothers but will not be using them again.

Buyer Beware! Unfortunately, I chose Carlson Brother's roofing back in 2001 to replace my roof. About a week after they installed the roof, I went up and inspected the job. There were multiple issues where they did a very poor job (see the photos). I asked them to fix it and they eventually came out on did some repairs, which turned out to be covering the problems with tar.

Not knowing any better at the time, I thought everything was fixed. Move forward about 9 years and my roof started leaking. I was able to get them to come out and "fix" the problem which again was them slapping on more tar. I later learned that they didn't do any flashing along the edges of the dormers which is where the leaks are. After another 9-10 years, the roof started leaking again.

I guess that it takes about that long for the tar to wear away. So, despite installing a 30-year roof, I'm going to have to have the roof replaced and done correctly this time. I'm sorry I didn't know better 20 years ago and would have made them re-do it correctly or sued them. Of course I need to have the ceilings fixed as well.

My mother in law called a couple days ago to schedule an appointment for someone to come out and inspect our roof considering the whole roof is getting old and needs to be fully replaced. An appointment was scheduled and she came here from PA specifically FOR the appointment. We waited all day for someone to show up. The appointment was scheduled for 1:30. 1:30 came and went.

We waited around and gave the benefit of the doubt since I understand sometimes things come up and can make you late. No call. Nothing from this company. Fast forward to this morning, my mother in law calls again to question why no one called or showed up. They gave an excuse that "due to covid blah blah blah." I didn't realize the "due to covid" excuse means they can't make a phone call to the homeowners telling them they can't make it.

She asked for someone to come out today. They agreed. Directly after getting off the phone we had a change of heart. We don't want someone to come that already blew off a previous appointment, so she called back immediately to cancel. When the girl on the phone asked why we simply said "because you didn't show up yesterday and that's unprofessional".

She said fine (attitude) and hung up. An hour or so later after having another company here to inspect, our screen door received a intense knock (banging). We were in the living room.our door was open and you could see us in the living room. Why are you banging on our screen door so loud and startling us?! My husband answered and the man mentioned he was from Carlson.

My husband replied we cancelled that appointment as soon as we made it. The man said something about he "doesn't look at the schedule book". So basically no one told you at the office the appointment was cancelled, hm. Once he left, my mother in law received a call from the office yelling about why we sent him away. The attitude the woman on the phone had was disgusting. It's the company's fault they didn't show but you have attitude and are disrespectful to the homeowner?! BECAUSE THE APPOINTMENT WAS CANCELLED AFTER NOT SHOWING UP THE PREVIOUS DAY! I'm glad my husband didn't let him in. So unprofessional not only to not show up but to show up the next day basically saying "well I'm here now". No. Just no.

First the estimate was layer out perfectly most important there workman ship is beyond words from start to finish only quality went into my roof. There clean up was fantastic right down to the last nail. Do I recommend then well that's a no brainer

I've used Carlson Bros. twice now. The first was a standard repair and they did a great job at a reasonable price. Good communication along the way. The 2nd time was situation a bit out of the ordinary and they helped me through when it was not necessarily of financial benefit to them, just to ensure I was taken care of. And that seals the deal that they'll get all my business and my recommendations in the area in the future. A sincere thank you to Ron and his team. They are professional, capable and genuinely good people.

They did my roof years ago. 30 yr warranty. I had a leak a few years later. They refused to come out. The man that I spoke with actually told me without looking my job up that they couldn't have done my roof because they don't work near me! Leak is much worse now and they ate still refusing to come out and look at it. I am willing to pay for whatever I have to. I am very frustrated!

All I can say is they are the best. Fair and honest in pricing and excellent workmanship. Services: Loft ventilation, Roof installation

How often can you say that the job was done on time, as promised and exceeded your expectations? Well this is a Company that exceeded each one of those attributes. From start to finish the communication was excellent. There were no corners cut, the workers were professional and courteous and the property was cleaner when they left than when they started. Well done Carlson Bros. and thank you for an outstanding job!

I think they must be going out of business, or just not very responsive to prospective customers. I had Dan Carlson come out to my address in June 2020 for an estimate on a metal roof over a BBQ pit area in my back yard. To his credit, Dan was at my house the very next day to look at the job. Told me it was not all that complex, and I would have an estimate by the end of the week.

The estimate never arrived, so I gave him a few more days. Then, I emailed him direct several times on an ETA for the estimate -- all without a single response. I then called the office and they said he was waiting to hear back from the manufacturer to finalize the price quote. I never heard back, so went with another contractor and the Metal Roof came out great.

Its a shame as my preference would have been to support a local contractor during this crazy time of Covid-19. They have so many great reviews, that when my sky light started to leak, I decided to them give them another shot. A different Carlson brother showed up in early August 2020, again he came the very next day following my call, and told me he could fix the problem and the indication was this should be a relatively small job.

He wasn't able to get on the roof right then as it was raining out. After one or two more storms, the rain damage was getting worse, so I called the office for an ETA to schedule this work. This time, I didn't get a call back --- but a text message from Denise arrived about a week later (after several calls) with a possible timeline of 4 to 6 week out to schedule this work.

After one to two more storms, I tried every possible way of contacting them -- multiple phone calls, multiple voice mail messages, multiple text messages back to Denise, multiple emails, I even stopped my their E Main St (Ramsey) address (no one was at the address). I was trying to ask to see if they could tarp the area to try to prevent further water damage until they could schedule the work.

Not even a single call back or single text message back or single email back. They essentially abandoned me as a client (for the second time). All while, the damage was getting worse resulting in $1000's of additional water related damage. I ended up calling Murray from Segelman Shaw Roofers, who was there the very same day to nail down a tarp and stop further water damage from occuring. Granted, they were not the least expensive (nor was I asking for the least expensive contractor), but the job got done.

If you want guys to come out the next day to look at the job, and then fall off the face of the earth, then Carlson is the right contractor for you. Otherwise, I would look elsewhere.

I have used this company for the past twenty years.they are excellent.back their product and workmanship 110%.Very professional.reasonable and reliable., Service: Roof installation

We used Carson Bros to replace our roof. We had seen their work as they did several other homes in our area and liked what we saw. Doug was responsive to our call, came at the exact date and time we scheduled an appointment for. Coordination with the appointment was seamless with Denise answering all our questions regarding the contract and start date.

The employees are busy bees. They started the day and ended the day doing a perfect job. They made sure the work area was cleaned up each day, protected our shrubs and even made sure no materials strayed onto our neighbors property. We have gotten so many compliments on the work they did, we knew we made the right choice using Carlson Bros Inc.

You can just stop shopping around for a great roofer/siding expert. We've been in our house for 30 years and Carlson Brothers is THE BEST contractor we have ever dealt with. So accommodating. So much attention to detail. Only wants to please the client, no matter how annoying we were at times. My house looks GORGEOUS . Ask for my address and drive by and see for yourself.

There are problems on all contractor jobs.but Carlson Brothers knows how to solve them and doesn't give you any attitude. Professional from beginning to end. They are the best.

We would give 10 rating if it would be available. Our roof had some challenges and we could not find anybody who would take the challenge on until we met with Douglas, owner of Carlson Bros. Inc. Everything was done on time with high quality. We are family of engineers with understanding what and how, and we can say the work was done to the highest level of quality, all on time. We thank you Douglas and his team very much and would recommend to anybody who is looking for honest, reliable team to do the work.

Carlson Bros just replaced out roof and it looks fantastic. From the request for an estimate to the scheduling of the work and finally the completion of the work was within a 2 week period, very reasonable. We actually had a few shingles dislodged causing a minor leak so they came out to repair the roof before they could get to our home to replace the roof, very grateful for that. The staff was prompt, efficient, courteous and highly skilled. I would highly recommend Carlson Bros.

This is the 2nd time I've called Carlson Brothers for a leak, causing a stain on my ceiling (different rooms). Ron came right away, inspected, explained what was causing the problem, and gave me a price. Both times, the roof was repaired within a few days. They are wonderful, trustworthy, and very fair prices. I highly recommend them!

We had a roof leak in our garage, I called three roofing contractors and the the first two gave pricing of $1,200 and 1,800 to repair the leak. When The Carlson Bro's rep came he did the same inspection the other two contractors did but he found a nail that was causing the leak, fixed it in five minutes. You can't put a price tag on a professional, competent and especially honest contractor. I am Carlson Bro's. client for life.

After having a friend recommend the Carlson Brothers we decided to go with them. they set up an appointment for within 2 weeks and were on time the day of, we were impressed by how fast the roof went up and how little mess there was. We did have a couple of issues (fan not working, roof not sitting right in a couple of place), at first I was not overall happy, but I decided to give 5/5 because of their follow up and customer service.

First one brother came to try and repair what was there and had us wait to see how it settled, after it still did not look right another one of the brothers came and really got into the problem and solved it. I don't necessarily expect perfect work, lets be honest we're all human and they are doing many of these jobs a day, but to have follow up and corrections to that work quickly is beyond my expectations.

I had Carlson brothers install a new roof and gutters. Came away very pleased. Their estimate was fair, and they were actually able to start a week early. Their crew worked extra hours to get the roofing job done in one day. Repaired all leak issues and now the roof is watertight. Gutters installed a day later. The brothers and their crew did a professional job all the way through. No gotchas on cost - exactly as estimated. Would recommend.

Last winter I encountered a leak in the roof. Doug Carlson assessed the roof, determined where the roof leak was located and provided me with options on repairing or replacing the roof. Given that the roof was 20 years old, I opted for replacing the roof. During the assessment, I mentioned to Doug issues I had with a bathroom pipes freezing and cold temp in the room.

He suggested that Carlson Bros. could insulate the attic crawlspace at the same time with replacing the roof and that should solve the problem. Prior to speaking with Doug, I did reach out to other contractors on this issue but no one could help. Well, one year later, my bathroom is warm - no freezing pipes - and my roof is beautiful. Overall the price was great, the project was quick and painless, cleanup exceptional. Highly recommend Carlson Bros.

I used them to rip off two old layers of shingles, repair any roof decking issues, and install new shingles and ridge vents. Everything went very smoothly, I had no issues. After vetting a few other roofers, they provided me a fair estimate that wasn't a low ball or high ball. They answered all of my specific questions and were very open about sending me copies of the licenses and insurance policies. Scheduling is a little tough, they're very busy and of course you cannot control the weather.

During the installation there was a problem with the ridge vent and waterproofing the chimney. They came back and took care of the problem before final payment was made (or even asked for). I would recommend using Carlson Brothers for anyone with a roofing issue.

I hired Carlson Bros. to work on my parent's Cape Cod, based on the work they did on my girlfriend's ranch house. I had a leak from an attic dormer, and there were already two layers of shingles on the house, so I had them reroof everything, plus new gutters and leaders all around. One of the brothers came to the house to write an estimate, and because both Carlson brothers had actually physically worked on my girlfriend's ranch house, I was kind of surprised when neither of the brothers, but a group of Polish - speaking workmen showed up to do the roof on my house.

The job was finished in a day, and yeah they cleaned up. (They paid special attention to ripping out any and all copper from the roof!) Great, everything looked fine on the surface, I mean new shingles look good right? Unfortunately a brand new, decent sized leak developed, and the ceiling got pretty damaged. Turns out their crew left an area of my roof completely open, like you could stick your hand inside the house.

The brother who came to check it, did a quick repair with a few pieces of aluminum scrap, and silicone. Not a really durable permanent fix, you know? Plus I developed another brand new leak where the garage butts against the main house. Also, wherever aluminum trim had to be removed, it was put back on backwards. I pointed this out to the brother who showed up to do the repair, he said he'd be back, never saw or heard from him again.

Eventually as the siding trim came off on its own, I had to get up on the roof and fix it myself, correctly. So did they fix my initial problem? Yeah they did, that area never leaked again. Did they create larger problems that hadn't existed before? Yeah they did that too, and there was a decent amount of damage. After reading other reviews of people with similar experiences, (Here and on Judysbook dot com) I can't recommend this company unless you want headaches down the road, or you have an extremely simple roofing job.

Carlson Brothers did a total roof replacement on my house as well as a repair job on a leaky part of the roof at my Parent's house. I am extremly happy with the quality of the work and would not hesitate for a second to hire them again.

Needed a small section of roof replaced over my garage. Price was fair, guys showed up on time did their job and cleaned up 98% leaving no nails at all (if you've ever had a roof done you know how huge that is). Guys were professional and job looks great. 1 week since they did it and it's been through 2 storms, one rain and one snow, without a drop in the garage.

I would definitely recommend them. Update: I needed them to come back and replace 1/2 of the full roof (it was just due and started leaking one day). They exceeded the expectations from the first job. Great price, in and out like ninjas, clean and professional. If you need a roof use this company don't gamble to save a few dollars, not worth it with a roof.

I recently worked with Carlson Brothers and more specifically Doug and Denise in order to obtain a new roof on a home I recently purchased in Bergen County. I was highly satisfied from start to finish, which included but was not limited to communication leading up to the day of, the owner's presence on site before the job began, the workers' professionalism and willingness to go above and beyond. Overall this was a very positive experience, particularly around a home improvement project that I previously had little to no knowledge around.

Maybe the new Carlson Brothers are good but we just had a replacement roof installed and what we learned was appalling. Carlson had installed new plywood over our entire home for an exorbitant cost and we have just found out it was even the correct size plywood nor was it installed properly with spacing. Our chimney which has been leaking since the original job was also not flashed properly.

In fact we were told that the entire job looked like it was done by someone who had no clue about roofing! When the old plywood was removed each and EVERY piece was wavy. It was just an all around bad job and we are thankful that our new roofer knew what he was doing.

I've had several terrific experiences with Carlson Brothers at my residence and at a rental home that I own. They have always been punctual and have solved problems that several other roofers in the past couldn't. They charge very reasonable rates and respond quickly. They are the ones to go to!

Professional, knowledgeable and detail oriented contractor! Pleasure doing business with Carlson Brothers! Highly recommend them.

After discovering we had a water problem that had gone undetected for years we called in many roofing contractors. Estimates ranged from $2500 to $4000. After a few 'no shows', we reached out to Carlson. Ron came personally to assess the work and came in with a cost $1675. The estimate detailed the work identically to that of the other contractors.

He sent two professional and polite workers who were efficient and done in 1 day (other contractors stated 2 days). Ron came the next day to show digital pictures of the roof, the problem and the work done to correct it. He also gave his personal cell number in case we had any issues. Highly recommemd this company.

I hired Carlson and they sent a sub contractor that performed a 2 day job in one day the quality of work was terrible. The roof leaks at the.chimmney and at the septic vents. In fact the septic vent pvc line was snapped and propped up to cover the damage. Anotber leak occurred where they covered a hole in the roof where a workers foot fell tbrough the roof. ALSO, the shingles show a worn path where the workers crossed over and ovet the same path while working.

Since i paid $5000 in advance they had no incentive to fix any problem i reported to them. Save your money and roof and call some one else. They advertised in a church bulletin. This company is not to be trusted. They are not a reputable company. I have never written a review before. I wrote.this to warn all people out there to not call this company. They wiill take your money anf destroy your property without any remorse.

I live in a condo so have no personal need for Carlson Brothers. However, if I ever move to a home anywhere north of 195 and need a roofer I will use Carlson Brothers as they were so nice and fair with my mother. She is trying to sell her house. An inspector falsely stated that she had a hole in her roof. One of the Carlson brothers came out, looked at it, affirmed that there were no holes, gave her a video and receipt stating as much, and would not accept payment despite her insistence that he do. Again, if I ever have the need for roofers, I know that I will use Carlson Brothers. I will recommend them whenever I can.

Very punctual for work and estimate. The men were friendly too - not hard to speak with about any little tasks I asked for. As one other reviewer said, the price was reasonable and I got quite a few estimates. I know they have been in business for about 30 years and the experience shows. Well done.

Sorry to say, I was not even allowed to hire them even though I was very happy with their punctuality and communication for the estimate. I was going to have vent fans installed along with roof repair. When I decided that I'd hold off on the vent fans to a later time and recalculate the estimate minus the fans, I was told by their office that it wasn't worth their time! So, they may do great work but, I'll never know. Not unless I make it worth their time. To me, that's unacceptable and not worth my time.

I've used the services of Carlson Brother's roofing several times and would absolutely recommend them to anyone who needs any kind of roof or rain gutter work. I've found them to be very professional, courteous, reasonable and affordable and have recommended them to my neighbors and family who feel the same way. The first time I used their service was to install a kitchen vent on my roof and also to clear the rust and rust-proof my vents and they did the work exactly as I expected, on my schedule and at an extremely reasonable price.

The second time I used them was after Hurricane Sandy which took a lot of shingles off my roof and they came and repaired it without hassle and again at a great price. Honestly, they're pretty much right in every way that you can hope for with a contractor and the make the experience of dealing with my roofing issues easy.