Royal Roofing

Had the roof on our home, garage and patio repaired and replaced by Royal roofing. They started quickly and efficiently. They covered our open beamed garage with tarp when there was a very slight chance of rain. The staff was hard working, friendly, and answered any questions that my wife and I may have had. After every working day, they cleaned the premises of any debris. The work they did was top notch! My compliments to Rudy, Guillermo and staff, a job well done. Roger

We live in Palos Verdes Estates and Royal Roofing has worked on several of our apartment buildings in Redondo Beach. This time they stripped a large portion of our home, replaced any needed wood, handled the permit process with the city and reinstalled the tile roof and a new skylight to perfection. Raul, the foreman, communicated everything to us and had a great crew. Thanks again Royal Roofing!

Details will follow on repeated instances of dissatisfaction, disappointment and frustrating experiences with their senior management and quality of service during the course of our multi-unit townhome complex's ten year roofing agreement with Royal.

They were very professional they did a wonderful job and I would definitely hire them again

Customer service is one of the of the best. Johnny Bravo and his crew addressed my questions and follow-ups timely. Service started as soon as I signed. They addressed immediate areas of concern while we waited for weather to clear for the major work to be done. Would recommend them to others. Services: Roof installation, Roof repair, Roof inspection

Does not return emails or messages. Called them for roof repairs and they don't even bother with you even though they advertise to do so.

Royal Roofing not only did a fantastic job on our 3 story commercial building, but everyone from the owner Steve and the job foreman Jose to Laura in the office was professional, responsive, honest and a pleasure to work with. I usually feel uneasy during a job of this size, but upon completion of the work I was whole heartedly confident in the work quality. Awesome company, awesome quality.

Alex and Jose from Royal roofing where great from start to finish. Had issues with rain delaying the job but once they got started it was a smooth installation and constant updates from Alex. Jose was the on site guy and was helpful in answering all my questions and showing me items that needed attention. Service: Roof installation

Royal Roofing did a project for us. Steve is great, he came through and finished it in a timeline promised. Quality company and quality employees helped with the process along the way. Every detail was explained and gave us the best options available. The crew was amazing and with outstanding skills. Thank you Steve and Royal roofing. Howie- Diamond Air

This was our 3rd large apartment building flat roof job with Royal Roofing and it had its challenges with the city and residents but Royal Roofing was there supporting us every step of the way and managing every bump in the road to perfection. The end result is always fabulous and we are left with a high quality roof that will last for many years to come. From the owner Steve, to the Foreman Jose and the Office Manager Laura it is a great company to now have as part of our small family operated business.

Please do yourself a favor and DO NOT HIRE THIS CLOWNS. THE WORST ROOFING COMPANY! Go look somewhere else, no type of customer service, no trust. This people are SCAMMERS!

Completed a large roof replacement. Honest, thorough and fairly priced. Great team and extremely responsive. Updates all along the way. Could not have asked for a better experience. Service: Roof installation

They really did a great job installing the plywood and the shingles. I was really happy with their work. I would recommend your Company to my friends. Services: Roof installation, Roof repair, Roof inspection

Royal Roofing provided the best quote for the length of time they guarantee the work. They replaced the entire roof of our 20K sq. ft. building in Bell. We liked their work and quality so we had them replace partial roof in our Los Angeles facility. Johnny is very responsive and has great customer service skills. Service: Roof installation

On time and on budget, I would use them again. Services: Gutter installation, Roof repair

I had my yearly maintenance done on my two commercial buildings this week and as always Royal Roof was there on time, checked everything out and called me to report what needed to be done. Francisco is fantastic. He let me know what needed to be done, sent me a couple of pictures, and communicated with me when everything was done. Steve and his staff are a pleasure to work with. My tenants were not affected by this work. As always I highly recommend Royal Roof they are the best.

Royal roofing did an excellent hot mop job on my mid century modern flat roof. The crew worked hard everyday and were all very friendly. Job was done Jan 2021 and it's rained a few times since- no leaks! And it looks great- good clean job, glad I tried them!

I had a couple of unexpected leaks when my new A/C was installed on my flat roof because the ducts had not been sealed yet and then on the same day a rain storm decided to hit much to my chagrin. Gilbert Hernandez with Royal Roofing was very responsive and came out to access the situation right away because I also had ponding on my roof. In record time and with a full schedule of jobs to be done, he rushed a crew to my house to fix my problems because there was a threat of more rain. I was so grateful. This is truly a testament to service and dependability. They will definitely get future business from me.

I have a midcentury modern house with a flat roof. Royal Roofing did a tear off and installed a new hot mop cool roof Jan. 2021. Fantastic job, pleasant and hard working crew, two rain storms so far and no leaks! Finished product looks great - just like a commercial roof. Johnny was knowledgeable and easy to work with getting the estimate and job set up. Only bummer was waiting 2 months to get it done due to a back log but it was worth the wait!

Our HOA needed a follow-on inspection of the roof installed by Royal Roofing back in 2012. They were very responsive to our request and completed the work quickly and thoroughly. And we have been very happy with the re-roofing they did back in 2012. I highly recommend Royal Roofing. Services: Roof installation, Roof inspection

Royal Roofing is a well established company that is honest, reliable, friendly and excellent workers. I had a large project and they were fast, efficient and cleaned up daily. Thank you Steve Pinkus for longstanding service to the community! Services: Roof repair, Roof inspection

Royal Roofing is an excellent roofing company. My on the job contact was Gilbert Hernandez. He explained the roofing material used, the work process and Guaranty/Warranty of the product, in detail. This is not the 1st time I have used Royal Roofing and had Gilbert take care of me. I used them about 7 years ago and was very impressed with them that I called them again, for another project, with no hesitation. Dependable and Professional! Thanks Gilbert!

I evaluated several roofing companies and picked Royal even though they were not the cheapest. When speaking with Gilbert, he sounded honest and explained the process in detail. The workers were very courteous and made sure to clean up at the end of each day. They did an excellent job. I am still waiting for the rains; I am sure it will be fine. Raphael Perera

Two years ago in December I had my apartment building re-roofed by Royal. I was promised the job done quickly and waited 6 weeks! Now two years later I am getting the building repainted and they discovered a large dish was left on the unattached to anything. Thank God it did not fall since a lot of damage could occur! SO unprofessional!

I'm extremely upset that this company came to my house and apartments and not only destroyed the cable dishes on the roofs of multiple renter's witch now had not services but also destroyed the cameras we had around the apartments and the front house. How can this company think thats ok? They should respect and take care of small things that are important yet did not care.

I saw nothing professional about this company and the crew they brought honestly half the time the crew was pretending to get hurt or fall of the roof after throwing stuff down that made loud a noise. Yelling and acting like someone fell off the roof. I do not find that funny or professional and its honestly upsetting not only to me but to the people who rent and live next door. If your thinking of going with this company I would re think your decision because they play around to much and are totally unprofessional.

I have known Steve Pinkus for a number of years. Steve has done a fantastic job of instilling in his entire organization a tremendous sense of pride and professionalism. From the office staff to the work crews they all care to do it right - the first time! Royal Roofing did such a tremendous job nursing my 72,000sft commercial property's roof that it was a no brainer to invite them to my home when I had a small leak. From my commercial property to my residence Royal Roofing treated me with class! Thank you Steve and everyone at Royal Roofing for the jobs done right!

1) Here is how you know the roofer is wrong. 30 tons of roofing materials removed - 60,000 lb. yes Steve your roofers hauled off 60,000 lbs of materials on a commercial strip comprised of 3 small offices totaling less than 4,000 sf. You mentioned it was 20 tons NOW 30 tons? See attach Email. Why keep changing your numbers? Fact #1 2) You said over the phone the drains were covered instead of in the email why?

Cause it becomes a he said she said conversation to cover yourself. Didn't i also attach the proof that your worker was working next to the drain with it uncapped. Fact #2 Lastly your claim that we try to save money using a handyman after spending $33,000? That is 0.009%. Steve we got tired of paying you money that didn't fix anything. I mean who wants to keep paying when the same company can't fix it?

You were the one that said "we are a for profit company, it cost my employees every trip they come out and we don't do anything free". Steve your employee upcharged every chance he could get. He pointed at the paraphet covering saying that was the leak and a $3,000 silicone glue will solve it. We paid, and guess what, it STILL LEAKED! Your roofers came out for free checks. yes Steve your roofers Pointed at a neighbor property roof that has nothing to do with this!

We even had 2 other licensed plumbers say the exact same thing. And every free check claim nothing was fixed and "these claims kept pointing to wrong items". Why would we pay for a company to come back and fix nothing? You do remember that when you don't do the job properly you waste the time of not just your company but mine. I have to be there inspecting and wasting my day. Steve your first chat before anything was resolved was that you pointed I was wrong before you even stepped on our site to look. Lastly, for all the readers out there.

During rainy season, Steve gets a lot of calls, on his phone call with me he mentioned he had at least 50+ calls from existing clients. Now Steve, this leads me to believe there are a lot of people who probably have similar issues. Now furthermore, on one of your emails after the roof completion it stated please give a 5 star review we are offering $25 dollar gift cards. How many of your reviews are paid for through gifts? 1 Star and will not change because your information is incorrect.

Owner Steve was honest and up front about not being able to help me. But, even though Royal Roofing couldn't help with our solar tunnel issue, Steve was very helpful with several recommendations.

Found this company through the Apartment Owners Association magazine. The estimator (Johnny) was friendly, knowledgeable & thorough. The President (Steve) took the time to answer all my questions so that I could make an informed decision about the needed repairs. Glad that they were able to fit me in before it rained this weekend & especially appreciated the workers' attention to detail + how tidy they left the property upon completion of a patch. Will use again!

Royal Roofing just stripped & re-roofed my Anaheim home last week. Headed by Foreman Hector & his able crew, did a "high quality/detailed install" and their clean up was also excellent.the mark of a Professional Roofing Crew. Note: Royal Roofing is re-roofing my Brother n Law's Santa Ana Rental this week and all is going well there. Thanks to Owner Steve and Johnny his Assistant for their expertise throughout".

Superior customer attention from Royal Roofing! The company came to our HOA's rescue when we had to urgently replace the hot water boiler on our roof. We had the work scheduled 3 weeks in advance, but had to move it forward due to the situation. The boiler company told us that we had 48 hours to find a roofing company to be at our building so that. when they removed the old equipment and pad the roofing company could immediately inspect the area under the pad and then repair and reinforce the roof so that the new equipment could be safely installed. This seemed like an impossible task as we not only needed to get a roofing company to agree to rearrange their schedules just to come to our.

Do not hire this company. We had our roof replaced a couple of months ago because it was time. We hadn't had any issue with the old roof, but it was old and needed replacing before it failed. Royal Roofing took a month to complete the job, then as soon as the first rain came, it leaked! Water poured in on the top floor, ruining everything in its path.

The company owners are whining about it not being their fault and refusing to pay for damages. Damages caused by their shoddy work! Save yourself money, time, and irreplaceable belongings, and go with someone else. Update: Without knowing who I am, this company insisted that it wasn't them who destroyed our property and threatened a lawsuit! It was definitely Steve on the phone who refused to admit his company's mistake and its him now who is talking out of his ass. Terrible customer service and it speaks for itself.

Royal Roofing has been a top choice vendor for our company for many years. They have worked alongside Los Angeles Property Management Group, and have always been quick and exceptional with their work delivery. I'm very happy we found them, and look forward to working with their amazing team!

We had a leak on our 2-year old roof and I was impressed by Royal Roofing's responsiveness and sincere effort to fix the problem. The leak could have been caused by various reasons which may or may not be. related to the roof work by Royal Roofing but they were diligent to investigate all possible causes. The owner, Steve Pinkus, is a very personable guy and he treats his clients with respect and kindness. I think customers should remember that roofers and contractors also deserve to be treated the same way no matter how much money we pay them.

GO ELSEWHERE FOR YOUR ROOFING NEEDS Royal Roofing replaced the roof in our 4 unit building back in March, 2015. We spent $30,000.00 and only ended up with a roof worse off and an enormous headache. Two weeks ago it rained heavily though the night and I was woken up by the alarming sound of a steady stream of water hitting the wood floor in my. bedroom.

The ceiling had been transformed into a huge bubble of rain water and you can only imagine the layers of insolation and wood the water had to soak through before reaching my room. In other words, it was a bad leak. I didn't immediately assume it was a leak caused by Royal's negligence so I went through the proper steps with Royal to find out.

Steve, you and your crew did an outstanding job at my lumber company. Your whole crew and especially Ramon the foreman were very cautious, neat and safe. I plan on using you in the near future and will recommend Royal Roofing to my family members. Thank you, it was a pleasure working with you guys.

The excellent coordination and planning you provided in conjunction with our equipment vendor, ACCO Engineering, made for the timely roof patching of the boiler platform assembly and was instrumental in the successful completion of this project. Your 110% Guarantee and No Fail warranties allow us a welcome assurance of a quality roof patch job. Your personal commitment to service, Steve, on this and other emergency calls at The Westholme, are the stuff of which excellent and enduring customer/vendor relationships are built. Thank you so much.